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Technical Support Agent

Information technology
Full-time
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WP. Kuala Lumpur, Kuala Lumpur

About The Job

Who we are
PXM ASIA SDN. BHD. is a leading Fintech company focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.

Who are we looking for
Due to our expansion, we are hiring for Level-1 Technical Support Agents, for our offices in Mont Kiara. This is an entry-level position (no university degree required), reporting to the Head of Leve-1 Technical Support. The post-holder will be responsible for assisting our customer base, providing Technical Support and basic troubleshooting of our key products and services, using information available in our knowledge base and Help Center.

Could this be you
If you want to kickstart a career in the FinTech industry and are a self-driven, technically minded, with an aptitude for problem-solving and always go the extra mile to assist others with a positive attitude, we want to hear from you. 

Main Responsibilities
  • Handle incoming client requests via online chat, email and phone for PrimeXM products and services.
  • Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
  • Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
  • Follow the processes and procedures of the Level-1 Department
  • Maintain a solid understanding of company's offering and forthcoming releases

Benefits
  • Full training provided
  • Attractive remuneration package including bonus based on performance.
  • Strong career development opportunities with growth within the Fintech industry

How to apply 
Please record a video with the following specifications: 

  • spoken language: English
  • recommended duration: 3-4 min
  • state your full name
  • speak about your education 
  • speak about your work experience 
  • mention other spoken and written language skills you may have and which level 


Upload the video and your CV to wetransfer (www.wetransfer.com) and add [email protected] as receiver.

Job Requirements

  • Ability to grasp technical and financial concepts with ease, based on the available training material
  • Well written and spoken English 
  • Well written and spoken Mandarin or Japanese or Thai
  • Customer minded, able to communicate efficiently with clients
  • Ability to handle daily workload with minimal supervision
  • Analytical thinking and attention to detail
  • Results driven and self-motivated
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