Technical Support Agent
PrimeXM
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RM 3000 - RM 3500
WP. Kuala Lumpur
Full-Time
Job Description
Who we are
PXM ASIA SDN. BHD. is a leading Fintech company focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.
What we are looking for
Due to our expansion, we are hiring for Level-1 Technical Support Agents, for our offices in Mont Kiara. This is an entry-level position (no university degree required), reporting to the Head of Leve-1 Technical Support. The post-holder will be responsible for assisting our customer base, providing Technical Support and basic troubleshooting of our key products and services, using information available in our knowledgebase and Help Center.
Could this be you
If you want to kickstart a career in the FinTech industry and are a self-driven, technically minded, with an aptitude for problem-solving and always go the extra mile to assist others with a positive attitude, we want to hear from you.
Main Responsibilities
- Handle incoming client requests via online chat, email and phone for PrimeXM products and services.
- Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
- Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
- Follow the processes and procedures of the Level-1 Department
- Maintain a solid understanding of company’s offering and forthcoming releases
Required Skills
- Ability to grasp technical and financial concepts with ease, based on the available training material
- Well written and spoken English (additional languages are a bonus)
- Customer oriented, able to communicate efficiently with clients
- Ability to handle daily workload with minimal supervision
Benefits
- Full training provided
- Salary between RM3,000-3,500 including bonus based on performance.
- Strong career development opportunities with growth within the Fintech industry
Employment Conditions: Full-time
Location: Malaysia, Mont Kiara
How to Apply
Interested candidates can send us a short 2-3 minute video introducing themselves, their background and skills and a copy of their CV to careers@primexm.com
Application Requirements
- Candidates must state their Nationality and Speaking Languages in their CV
Job Requirements
Well written and spoken English (additional languages are a benefit)
Thorough understanding of marketing elements
Well-organized and detail oriented
Exceptional communication and writing skills
Commercial awareness partnered with a creative mind
Thorough understanding of marketing elements
Well-organized and detail oriented
Exceptional communication and writing skills
Commercial awareness partnered with a creative mind
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
General Sales, Retail Sales, Telesales / Telemarketing
Company Profile
PrimeXM
Technical Support Agent
PrimeXMRM 3000 - RM 3500
WP. Kuala Lumpur
Full-Time
This job is no longer available