Job Description

• Handle incoming client requests via online chat, email and phone for PrimeXM products and services.
• Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
• Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
• Follow the processes and procedures of the Level-1 Department
• Maintain a solid understanding of company’s offering and forthcoming releases

Job Requirements

• Ability to grasp technical and financial concepts with ease, based on the available training material
• Well written and spoken Mandarin and English is essential
• Customer oriented, able to communicate efficiently with clients
• Ability to handle daily workload with minimal supervision
• Proficiency in Mandarin language would be proritized first. 

Additional Info