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Operations, Associate

Other
Full-time
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Kuala Lumpur, Kuala Lumpur

About The Job

Responsibilities 

You will be directly responsible for the development, growth, efficiency and quality of our services. This role sits at the intersection of our operations and our business teams, thus requiring ruthless prioritization and data-driven decision-making. You will be at the heart of our three-sided partnerships to scope and solve complex problems faced by our customers, thousands of retail stores, logistic partnerships and online stores. 

You will define the strategy to help reimagine how we delight and retain our customers, retail partners and logistic merchants. This role will involve a mix of strategic, blue-sky thinking as well as the ability to turn ideas into plans and plans into reality.

This role requires an aptitude for blending analytics and creativity to devise innovative solutions to complex logistical problems, the operational prowess to get stuff done, and the self- starter compass to start moving on to the next problem right away. Each city will pose its own unique set of challenges and you are held accountable for identifying strategies to win it.


Job Description 

  • Own a critical piece of the customer experience and help build the strategy for scaling our customers, retail stores, logistic partnerships and online merchants 

  • Execute projects from start to finish, including creating budgets to implementing timelines, aligning stakeholders, testing ideas, executing and measuring results 

  • Partner with support and company-level leadership to guide priority support projects 

  • Build and roll out best practices for support operations and partner operations across all our markets 

  • Devise and execute strategies to continually improve customer lifecycle – retain customers we acquire, launch new and exciting use cases to increase engagement and get down to the lowest level of detail to build out a vision for the growth of our customer base 

  • Build models to evaluate the impact of partner merchant operations initiatives to improve service levels and merchant engagement/retention 

  • Constantly run tests with our 2000+ retail partners to optimize processes and engage new strategic initiatives to harness opportunities with them 


Job Requirements

  • Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
  • Problem solver – You can independently translate high-level goals into actionable plans
  • Accountable - You want to own the outcome and make an impact on the business
  • Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company!
  • Generalist – You seek exposure to different types of problems and want to try your hand at different sides of the business
  • Gritty – You love diving headfirst into complex and hard problems and will do whatever it takes to make things successful

Qualifications

  • Bachelor’s degree - New Grads welcome to apply!
  • Experience in consulting, strategy, operations, technology, banking, analytics or related experience 
  • Track record of leading initiatives, hitting goals, and succeeding in a team environment

Nice to haves

  • High-growth or early-stage start-up experience is a plus
  • Familiarity with SQL is a plus

Our Culture

REQUIREMENTS

  • You crave responsibility and want to shape the vision and direction of the company 
  • You lead through vision, and by example 
  • You love winning and love the hard work required to win in a competitive space just as much 
  • Servant Leader - you pride yourself on leading by example 
  • You are an owner - driven, focused, and quick to take ownership of your work 

The road ahead will not be easy. That’s why we’re looking for driven people to help us solve seemingly impossible problems at lightning speed. Those with  grit, who work hard, fast and smart. Those who don’t wait to implement good ideas, are comfortable with imperfection but determined to get 1% better every day. 

Think you’re up for the challenge? Join us!


ABOUT US

Launched in 2017, PostCo provides a convenient way to collect and return online purchases at nearby retail stores instead of the post office. Today, PostCo runs the largest parcel retail network in Southeast Asia, connecting customers to over more than 2500+ retail stores across Malaysia, Singapore and Vietnam. 

PostCo is an early-stage startup with presence across multiple countries in Southeast Asia, backed by some of the region’s best investors such as Quest Ventures, ReadyVentures, and other prominent angels including the Finance Director of Microsoft SEA. 

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