Operations, Associate
PostCo
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
This role requires an aptitude for blending analytics and creativity to devise innovative solutions to complex logistical problems, the operational prowess to get stuff done, and the self- starter compass to start moving on to the next problem right away. Each city will pose its own unique set of challenges and you are held accountable for identifying strategies to win it.
Job Description
- Own a critical piece of the customer experience and help build the strategy for scaling our customers, retail stores, logistic partnerships and online merchants
- Execute projects from start to finish, including creating budgets to implementing timelines, aligning stakeholders, testing ideas, executing and measuring results
- Partner with support and company-level leadership to guide priority support projects
- Build and roll out best practices for support operations and partner operations across all our markets
- Devise and execute strategies to continually improve customer lifecycle – retain customers we acquire, launch new and exciting use cases to increase engagement and get down to the lowest level of detail to build out a vision for the growth of our customer base
- Build models to evaluate the impact of partner merchant operations initiatives to improve service levels and merchant engagement/retention
- Constantly run tests with our 2000+ retail partners to optimize processes and engage new strategic initiatives to harness opportunities with them
Job Requirements
- Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
- Problem solver – You can independently translate high-level goals into actionable plans
- Accountable - You want to own the outcome and make an impact on the business
- Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company!
- Generalist – You seek exposure to different types of problems and want to try your hand at different sides of the business
- Gritty – You love diving headfirst into complex and hard problems and will do whatever it takes to make things successful
Qualifications
- Bachelor’s degree - New Grads welcome to apply!
- Experience in consulting, strategy, operations, technology, banking, analytics or related experience
- Track record of leading initiatives, hitting goals, and succeeding in a team environment
Nice to haves
- High-growth or early-stage start-up experience is a plus
- Familiarity with SQL is a plus
Company Benefits
Regional offices
Annual and quarterly retreats across our regional offices!
Perks
Free flow of fresh coffee!
Stipends
Wellness, gym and fitness stipends (Self-care is important!)
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 7 Years of Experience
Job Specialisation
General Work, Management Trainee, Others
Company Profile
PostCo
PostCo is a global B2B SaaS company that automates returns and refunds for leading online retailers. Today we are working with over 500+ e-commerce retailers globally to streamline the customer returns journey and help brands reduce their refunds and transform them into revenue opportunities.
We pivoted our business in 2021 during the pandemic and have been net profitable ever since. Our mission is to drive the future of e-commerce returns and scale one of the first global B2B SaaS startup from Southeast Asia.
