Job Description
Pixl8 is a leading web design and software development agency, working with membership organisations, associations and charities that are seeking digital solutions that go the extra mile. Since 2001, we’ve worked with over 200 organisations to build integrated websites, CRMs, bespoke software and more.
Do you thrive on working closely with clients and providing outstanding customer service?
We are looking for an experienced and enthusiastic Service Delivery Coordinator to join our growing team. In this role you will be given the opportunity to solve business and digital challenges to ensure customer success, and use and develop your skills in a supportive, friendly and flexible environment.
As Service Delivery Coordinator you will be a key point of contact for clients, managing and estimating tasks (support issues, enhancements or change requests), scheduling the right people to deliver and seeing the work through to harmonious resolution.
The role is based in Glenmarie, Shah Alam but requires close coordination of development support both locally and with global teams.
You will be responsible for ensuring client support issues are meeting agreed SLAs and correct processes are adhered to.
Above all, you will manage client expectations and professionally represent the company whilst providing excellent customer service. This will involve communicating with clients, problem-solving and educating clients on best-practise product use.