Job Description

Pixl8 is the go-to consultancy for organisations seeking digital solutions that go the extra mile.

We deliver industry-leading technology platforms with transformative outcomes for ambitious organisations seeking to serve their users better. Our clients include Associations, Societies, Membership Bodies, Royal Colleges, Regulators, Not-For-Profits, Publishers and Trade Unions.

Founded in 2001 we are privately owned and still growing rapidly. We have a team of over 60 specialists in digital development, design, marketing strategy and project management.

We have a strong product portfolio and our ReadyMembership.com and EventFolio.com products are enjoying excellent growth. ReadyMembership launched in late 2019 has grown to 50+ clients. In 2022 we have added clients in Europe and North America.

We are looking for an experienced and enthusiastic Digital Service Delivery Coordinator to join our growing team. In this role you will be given the opportunity to solve business and digital challenges to ensure customer success, and use and develop your skills in a supportive, friendly and flexible environment.

Do you thrive on working closely with clients and providing outstanding customer service?

As Digital Service Delivery Coordinator you will be a key point of contact for clients - triaging issues, managing and estimating tasks (support issues, enhancements or change requests), scheduling the right people to deliver and seeing the work through to harmonious resolution.

The role is based in Kuala Lumpur, but requires close coordination of development support both locally and with global teams.

You will be responsible for ensuring client support issues are meeting agreed SLAs and correct processes are adhered to.

Above all, you will manage client expectations and professionally represent the company whilst providing excellent customer service. This will involve communicating with clients, problem-solving and educating clients on best-practise product use.

Job Requirements

• Experience working in a client-facing service delivery role within a digital agency
• Experience working with service desks and JIRA an advantage
• Excellent English written and verbal communication skills (you will be communicating directly with clients)
• A good understanding of CMS, CRM and software development processes
• Familiarity with digital products & services
• Confidence to work hands-on with our internal teams and convey requirements in a precise and effective manner
• Self-starter with proactive attitude towards the resolution of any issues or delays
• Aptitude for maintaining and building thriving and sustainable relationships
• Commercial awareness (working with budgets, time logging, invoicing)
• Highly-organised with meticulous attention to detail
• Microsoft Office skills (especially Excel and Word) (or equivalent Google products)

Do you meet our values?

• We stretch our limits

Continuous improvement is our default mindset. We are curious, persistent and challenge ourselves and our clients to create great results.

• We act with integrity

We value the trust placed on us by our clients. We work with honesty and integrity at all times. We maintain transparency in our communications and profit is always secondary to what is right.

• We are always accountable

We confidently empower our teams to own a problem and collectively deliver on our promises.

• We care because it matters

We listen to understand, with the goal to form durable, long-term and respectful relationships.

• We dare to share
  Our people are a source of strength. We respect the individual, nurture our teams and give back to our wider communities.

Benefits

• Monthly social events
• Weekly team lunches
• Parking allowance
• Health Insurance
• Ongoing personal development
• Performance bonus
• Salary depending on experience

Company Benefits

Additional Info