Job Description

• Greet and attend to patients in person, over the phone and other social media channel.
• Schedule and follow-up appointment to maintain efficiency ratio everyday.
• Answer phone calls, monitor, reply and forward messages and emails in a professional and courteous manner.
• Ensure all payments are collected accurately and close account end of the day.
• Maintain records and files (payment, report, package, insurance, invoice).
• Compile statistic for daily, weekly and monthly reporting.
• Perform administrative duties and other ad-hoc duties.
• Ensure that stock levels are adequate and orders are made timeously.
• Professionally assist and liaise with clinical team and marketing team.
• Adhere to policy and procedures during all activities.
• Maintain confidentiality of all therapist, staff and patient information.
• Ensure overall cleanliness and neatness of the centre

Job Requirements

• Possess at least a Higher Secondary/STPM/A Level/Pre-U in any field.
• Preferably minimum 2 years of working experience in related field.
• Able to speak and write in English, Bahasa Malaysia and/or Mandarin (advantageous).
• Competency in using computer and Microsoft applications including Word and Excel.
• Great organizational skills, time management skills and communication skills.
• Meticulous, attention to details with the ability to prioritize the tasks.
• Able to contribute positively as part of a team, helping out with various tasks and feedback as required.

Additional Info