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Operation Executive

Operations and admin
Full-time
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Publika / Soho Suites KL, Kuala Lumpur

About The Job

Responsibilities
  • Greet and attend to patients in person, over the phone and other social media 
  • Schedule and follow-up appointment to maintain efficiency ratio everyday.
  • Answer phone calls, monitor, reply and forward messages and emails in a professional and courteous manner.
  • Ensure all payments are collected accurately and close account end of the day.
  • Maintain records and files (payment, report, package, insurance, invoice).
  • Compile statistic for daily, weekly and monthly reporting.
  • Perform administrative duties and other ad-hoc duties.
  • Ensure that stock levels are adequate and orders are made timeously.
  • Professionally assist and liaise with clinical team and marketing team.
  • Adhere to policy and procedures during all activities.
  • Maintain confidentiality of all therapist, staff and patient information.
  • Ensure overall cleanliness and neatness of the centre

Job Requirements

Requirements
  • Possess at least a Higher Secondary/STPM/A Level/Pre-U in any field.
  • Preferably minimum 2 years of working experience in related field.
  • Able to speak and write in English, Bahasa Malaysia and Mandarin (advantageous).
  • Competency in using computer and Microsoft applications including Word and Excel.
  • Good organizational skills, time management skills and communication skills.
  • Meticulous attention to detail with the ability to multi-task.
  • Able to contribute positively as part of a team, helping out with various tasks and feedback as required.
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