Helpdesk Support Engineer

Photobook Worldwide

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Undisclosed

Bangsar South

Full-Time

Job Description

Actively engage with Customer Experience on technical issues reported by customers using business communication platforms (email, Slack, audio / video conferencing).
Replicate issues in the production environment and clearly document findings in the work management tool (JIRA).
Troubleshoot and attempt to resolve known issues independently by following documentation and manuals.
Work closely with Development, Database and Test teams to resolve new issues by providing sufficient information for teams to further research and development.
Work with Development and Product to review and prioritize issue fixes into the future maintenance cycle.
Create technical documentation / manuals to form a knowledge base to help future efforts.
Ability to communicate status and resolution to stakeholders.

Job Requirements

Degree in Technical or Computer Science related courses.
1 - 2 years of working experience in related fields.
Strong analytical, troubleshooting and problem solving skills.
Attention to detail, strong communication and organization skills.
Self-driven, ability to work independently and in a team environment.

We are an equal opportunity employer and value diversity at our company.

To see a glimpse of our culture and past engagement activities, do follow us here:

https://www.linkedin.com/company/photobook-worldwide/

Company Benefits

Internal Staff Credits

Not enough money to buy our products? Fret not, we provide you internal staff credits / staff discounts annually for you to shop for all our products.

Group Hospitalization & Surgical Benefits

We care ALOT for our employee's well-being and health so we got you covered!

Free Breakfast

Free breakfast provided every Tuesday / Wednesday for you hungry monsters with a menu change every week.

Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Software Development & QA / Testing, Pre-Sales / IT Business Analyst / Business Intelligence, System & IT Helpdesk / Database Administrator

Company Profile

Photobook Worldwide

Photobook Worldwide is the leading e-commerce company in South East Asia that provides a unique experience in preserving meaningful memories through fully personalisable Photo Albums and Photo Products. Headquartered in Malaysia, we have offices located in Canada, Australia, Philippines, Thailand, and Indonesia catering to the global market.

We’re one of the most avant-garde players in the industry, consistently implementing new tech and innovative practices to push ourselves further. This has enabled us to pave the way in bringing an expanding range of quality customisable photo gifts to the region, as well as giving our customers a high measure of service excellence.

This passion in continuous advancement and customer-mindedness has always been at the core of what we do here. It ensures our position as a steady, stable and exponentially growing e-commerce business.

We believe in making moments matter, inspired designs and outstanding craftsmanship.

We believe in what we do, we are good at what we do, and we are obsessed with being impeccable about it. Our young, professional, and highly driven workforce has organically matured into a constructive force where high standards and creativity are valued and rewarded. We attract some of the best talents around as we’ve established ourselves with more than just substantial market presence, but also as a company that highly values both its employees and its customers.

Helpdesk Support Engineer

Photobook Worldwide

Undisclosed

Bangsar South

Full-Time

This job is no longer available