Job Description

• To support the department to handle administrative tasks raised by internal teams, external customer's requests, enquiries & complaints via email, phone, web chat, marketplaces and social media in a timely manner.
• Understand customer enquiries and respond via applicable channels: email, phone, web chat, marketplaces, and social media.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.
• Able to communicate effectively with customers in a friendly and police manner following the processes. 
• To ensure customer's requests are attended within the time frames to avoid any service delays.
• To work in a team environment and support each other in multitasking & flexible working hours/days.
• Proactive in attending to customers' needs & solving their issues.
• Communicate with various departments in order to maintain goodwill and to solve customers' issues.

Job Requirements

• Preferably, at least a Diploma or Degree holder in any field.
• Able to converse and correspond in English. Mandarin and/or Cantonese speakers are preferred.
• Minimum 1 year experience in customer service preferred.
• Excellent interpersonal skills, on the telephone or in writing.
• Very patient and dedicated in handling concerns from different types of customers to provide exceptional service.
• Very independent and highly motivated to learn and able to learn new concepts quickly and apply to assigned tasks and responsibilities.
• Good task management and cross-functional team coordination skills.
• Ability to think about work as part of a team, to integrate with others and to show personal initiative.
• Results-oriented, career-minded, hard-working, focused, and team-oriented player.
• Strong analytical and problem-solving skills.
• Strong knowledge of customer care processes and techniques. Has the initiative and ability to propose new ideas.

Company Benefits

Additional Info