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Client Relations Specialist (Mandarin Speaker)

Photobook Worldwide
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Undisclosed

City

Full-Time

Job Description

  • Attend to customer walk-ins and incoming customer calls.
  • Handles customers concerns specifically related to their experience with the Company's products and support.
  • Ensure effective handling of customer queries on company's products, handling of complains and related correspondence.
  • Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.
  • Work with the team leads when necessary, to resolve the concern coming from customers.
  • Responsible in handling emails/live chat online and on marketplaces.


Job Requirements

  • Preferably, at least a Diploma or Degree holders in any field.
  • Able to converse and correspond in English. Mandarin / Cantonese speakers are preferred.
  • Minimum 1 year experience in customer service preferred.
  • Excellent interpersonal skills, on the telephone or in writing.
  • Very patient and dedicated in handling concerns from different types of customers to provide exceptional service.
  • Very independent and highly motivated to learn and able to learn new concepts quickly and apply to assigned tasks and responsibilities.
  • Good task management and cross-functional team coordination skills.
  • Ability to think work as part of a team, to integrate with others and to show personal initiative.
  • Results-oriented, career-minded, hard-working, focused, and team-oriented player.
  • Strong analytical and problem-solving skills.
  • Strong knowledge of customer care processes and techniques. Has the initiative and ability to propose new ideas.


Company Benefits

Internal Staff Credits

Not enough money to buy our products? Fret not, we provide you internal staff credits / staff discounts annually for you to shop for all our products.

Group Hospitalization & Surgical Benefits

We care ALOT for our employee's well-being and health so we got you covered!

Free Breakfast

Free breakfast provided every Tuesday / Wednesday for you hungry monsters with a menu change every week.


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Admin / Human Resources


Company Profile

Photobook Worldwide-logo-image

Photobook Worldwide

Photobook Worldwide is the leading e-commerce company in South East Asia that provides a unique experience in preserving meaningful memories through fully personalisable Photo Albums and Photo Products. Headquartered in Malaysia, we have offices located in Canada, Australia, Philippines, Thailand, and Indonesia catering to the global market.

We’re one of the most avant-garde players in the industry, consistently implementing new tech and innovative practices to push ourselves further. This has enabled us to pave the way in bringing an expanding range of quality customisable photo gifts to the region, as well as giving our customers a high measure of service excellence.

This passion in continuous advancement and customer-mindedness has always been at the core of what we do here. It ensures our position as a steady, stable and exponentially growing e-commerce business.

We believe in making moments matter, inspired designs and outstanding craftsmanship.

We believe in what we do, we are good at what we do, and we are obsessed with being impeccable about it. Our young, professional, and highly driven workforce has organically matured into a constructive force where high standards and creativity are valued and rewarded. We attract some of the best talents around as we’ve established ourselves with more than just substantial market presence, but also as a company that highly values both its employees and its customers.

company-logo-image

Client Relations Specialist (Mandarin Speaker)

Photobook Worldwide

Undisclosed

City

Full-Time

This job is no longer available