Customer Success
Perromart
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RM 2500 - RM 3500
Kota Damansara
Full-Time
Job Description
PerroMart- Customer Success
PerroMart is the No.1 Pet Care e-commerce company in Singapore and Malaysia with operational support functions across Asia.
PerroMart is the No.1 Pet Care e-commerce company in Singapore and Malaysia with operational support functions across Asia.
The company plans to expand its retail presence to key ASEAN markets. At the same time, Perromart aims to grow its Branded pet care range into a global brand through its platform with a vision of becoming the No.1 Pet Care Brand in the world.
Who we are looking for
We are a small team currently looking for smart, motivated individuals that can take initiative especially in “Wow-ing” our pet-parent customers and add value as part of the team. Things that will help you be successful in this role: infectious personality, a desire to engage in meaningful conversation, genuinely passionate about helping others, the ability to think critically on-their-feet in the moment, healthy sense of humor, and an unhealthy amount of love for dogs & cats!
We are a small team currently looking for smart, motivated individuals that can take initiative especially in “Wow-ing” our pet-parent customers and add value as part of the team. Things that will help you be successful in this role: infectious personality, a desire to engage in meaningful conversation, genuinely passionate about helping others, the ability to think critically on-their-feet in the moment, healthy sense of humor, and an unhealthy amount of love for dogs & cats!
Requirements
- Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.
- The right attitude: Operate with understanding, active listening, patience, empathy and kindness to customers and team members alike.
- Go above and beyond to “wow” our pet-parent customers. We’re searching for those who can engage with our customers without script-reading and think critically to help customers find the right products, set up their accounts, track down orders and sometimes get creative with solutions.
- Willingness to learn & grow. We operate in an open learning culture where we share & get feedback. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal.
- Help customers over the phone (sometimes other channels as needed e.g Instagram) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts. Being detail-oriented is critical.
Job Requirements
Qualifications
- SPM, A-levels, Diploma or equivalent.
- 3 months - 2+ years’ hands-on experience in a customer-focused environment
- Excellent communication skills (written, verbal, and listening)
- Proficient in English, Mandarin & Bahasa Melayu
- Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
- Competent with Microsoft Excel
- Team player
- Critical thinking skills
- Ability to multi-task and perform well in a fast-paced environment
- Ability to adapt to change in accordance with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- Show up for work! Come on time and be committed to be your best.
- Position may require some travel.
- Love pets (bonus if you own a pet!)
Bonus Points
As a rapidly growing start-up, we recognize and encourage exploration outside of our comfort zones. If you have relevant experience in an area outside of those mentioned above, please mention so that we can discuss in more detail.
May the paws be with you!
Company Benefits
Environment
Work hard play hard - having fun at work isn't impossible!
Dress Code
Casual - You need to feel comfortable at work!
Competitive Remuneration
Don't worry, we always reward well!
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Perromart
Our Mission: "Enabling The Bond Between Pets And Humans For A Lifetime"
Vision: "No.1 Pet Care Brand in the World!"
Vision: "No.1 Pet Care Brand in the World!"
At 25 Holdings, we own various mother brands such as Perromart, a regional pet care platform comprising: pet food, toys, accessories and our branded pet food business. We have also successfully expanded internationally into Singapore, Malaysia and Japan’s pet care market, and launched 3 popular brands: Paw Made (accessories), Heka (dog food), and NAMA (cat food).
Our Mission is to enable the bond between pets and humans for a lifetime. No matter what your role is, everyone is equal and we work to push one another to become the better version of ourselves! Every day, there's something new to look forward to because we question, challenge and grow!
Stressed out during work? Fear not! You can always skip over to the pantry to enjoy a warm cup of latte or challenge your colleagues in a foosball game. Culture is of utmost importance to us and we strongly believe in creating a conducive environment where everyone feels at home and enjoy themselves while they work!
Integrity · Passion · Customer-Centric · Love & Respect · Pro-active & Fast Execution · Teamwork · Striving for Excellence · Keep Improving & Growing · These values are what we believe in. We are all in this together, so don’t worry, we've always got your back!
