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Customer Consultant

Consulting
Full-time
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Kota Damansara, PJ, Selangor

About The Job

Responsibilities
  • Provide personalized recommendation to pet lovers’ needs 🐕
  • Access customers' information through the system to handle product and service inquiries 
  • Control large amount of incoming calls
  • Handle and resolve customer complaints `
  • Follow-up on customer inquiries 
  • Provide pricing and delivery information
  • Pro-actively contacting customers regarding order status
  • Keep close track of conversations with customers to address their needs and wants

Job Requirements

  • Customer First mentality
  • BSc or BA degree in Human Relations or other relevant areas; At least 1 year of working experience in customer support/service team of e-commerce business.
  • Proficient in English and Mandarin (spoken and written)
  • Strong communication and interpersonal skills
  • Passionate about delivering the best service to the customers; strong problem-solving skills and a witty sense of humour
  • Comfortable working in a fast-paced environment and handle challenging customer interactions via phone call, chat or email 
  • Fun loving and a pet enthusiast

Our Culture

BUILDING THE PETCARE FUTURE!

Striving to be the Number 1 Online Pet Care Brand in the World!

At Perromart, this is exactly what we want to achieve! Our Mission is to deliver the widest range of brands at the lowest prices conveniently, putting our customers first and enabling the bond between pet and human for a lifetime. No matter your role, everyone is equal and we work to push one another to become better versions of ourselves! Every day, there's something new to look forward to because we question, challenge and grow!

Stressed out during work? Fear not! You can always skip over to the pantry to enjoy a warm cup of latte or challenge your colleagues in a foosball game. Culture is of utmost importance to us and we strongly believe in creating a conducive environment where everyone feels at home and enjoy themselves while they work!

Integrity · Passion · Customer Centric · Love & Respect · Pro-active & Fast Execution · Teamwork · Striving for Excellence · Keep Improving & Growing · These values are what we believe in. We are all in this together, so don’t worry, we've always got your back! 

WHAT WE ARE LOOKING FOR

We're all a little pet crazy!  If you love pets, we love you. 
Seeking to improve and grow in a startup company? Hungry and passionate, just like us? Perromart is just the right place for you! Apply Now! 
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