Customer Services
Perromart
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
RM 2500 - RM 5000
Kota Damansara
Full-Time
Job Description
- Able to control large amounts incoming calls
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service inquiries
- Process orders, forms, applications and requests.
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Provide feedback on the efficiency of the customer service process
- Follow up on customer interactions
- Deal directly with customers either by telephone, and electronically
- Handle and resolve customer complaints
Job Requirements
- Fluency in spoken and written in local language, Mandarin and proficiency in English
- Fantastic written and verbal communication skills
- Ability to build customer relationships
- Strong typing skills
- People who aren’t afraid to make a difference
- Warm heart, love for pets, determination and a witty sense of humor
- Flexible scheduling, nights, holidays and weekend availability, we’re 24/7 - 365
- Have a passion for helping people
- Success working in a high volume, fast paced atmosphere/environment
- Ability to handle challenging customer interactions via phone call, chat or email
- Possess punctuality skills
What We Offer
- Competitive compensation commensurate with experience.
- An opportunity to work with some of the best entrepreneurs in the world.
- Insight into all relevant aspects of founding a company , and the opportunity to build up an impactful, international network.
- A dynamic and highly motivated team with flat hierarchies.
- Great working atmosphere in an international environment.
- Challenging and diversified tasks with direct responsibility.
Company Benefits
Environment
Work hard play hard - having fun at work isn't impossible!
Dress Code
Casual - You need to feel comfortable at work!
Competitive Remuneration
Don't worry, we always reward well!
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Perromart
Our Mission: "Enabling The Bond Between Pets And Humans For A Lifetime"
Vision: "No.1 Pet Care Brand in the World!"
Vision: "No.1 Pet Care Brand in the World!"
At 25 Holdings, we own various mother brands such as Perromart, a regional pet care platform comprising: pet food, toys, accessories and our branded pet food business. We have also successfully expanded internationally into Singapore, Malaysia and Japan’s pet care market, and launched 3 popular brands: Paw Made (accessories), Heka (dog food), and NAMA (cat food).
Our Mission is to enable the bond between pets and humans for a lifetime. No matter what your role is, everyone is equal and we work to push one another to become the better version of ourselves! Every day, there's something new to look forward to because we question, challenge and grow!
Stressed out during work? Fear not! You can always skip over to the pantry to enjoy a warm cup of latte or challenge your colleagues in a foosball game. Culture is of utmost importance to us and we strongly believe in creating a conducive environment where everyone feels at home and enjoy themselves while they work!
Integrity · Passion · Customer-Centric · Love & Respect · Pro-active & Fast Execution · Teamwork · Striving for Excellence · Keep Improving & Growing · These values are what we believe in. We are all in this together, so don’t worry, we've always got your back!
