Job Description

• Provide first level support to incidents reported by peers and participants/users; and resolve them within the defined service level.
• Walk participant/user through problem solving process and follow up with user to ensure issue has been resolved within targeted timeline. 
• Proactive in terms of finding solutions and troubleshooting for participants/users. 
• Provide technical support for the app and system across the company. 
• Ensure quality, security and performance of developed applications. 
• Provide project related data extractions and query reporting services.
• Troubleshoots, fix bugs and other issues with apps and software. 
• Conduct internal training and knowledge sharing with peers regularly. 
• Work with integration teams of other stakeholders to build an ecosystem of links. 
• Keep up to date on the latest industry trends in mobile technologies especially Android.

Job Requirements

• Candidate must possess at least a Bachelor's Degree in Computer Science or related IT field. 
• At least 2 years of app (mobile & web) experiences especially in Android. Fresh graduate is also encouraged to apply.
• Preferably has IT Helpdesk experience.
• Preferably has experienced with Kotlin for Android App.
• Experience in installing APK file manually.
• Ability to work under time pressure, manage multiple groups of users’ whiles maintaining a positive and patient attitude. 
• Good problem solving and analytical skills.
• Excellent command of both written and spoken in English and Bahasa Malaysia.

Company Benefits

Additional Info