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Customer Success Manager

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Petaling Jaya, Selangor

About The Job

  • Ensure a high-standard of customer success to existing and potential customers
  • Manage and grow a team of customer success executives
  • Empower team members with a focus on personal and professional development while managing PayrollPanda’s business needs
  • Develop metrics to measure the growth and performance of the team, and provide reports to internal stakeholders
  • Work closely with the leadership team and other departments on overall company strategy and improvements
  • Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient 

Job Requirements

  • 5-10 years of manager experience in customer service or related field
  • Passionate about customer support and a customer-first mentality
  • Ability to set strategy and articulate clear objectives at all levels
  • Excellent written and verbal communication skills
  • High attention to detail, structured and ambitious
  • Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources
  • Available to start work within 1 month (preferred) 

Our Culture


The team is made up of more than 30 passionate people (From 10 nationalities!) that aim to bring the efficiency of cloud HR to Malaysian businesses. We're looking for passionate individuals who are looking to build a company from the ground-up - in Malaysia and potentially beyond that.


PayrollPanda is Malaysia’s leading HR cloud-based platform that enables SMEs to increase HR productivity. Features include payroll, leave management, timesheets and more. PayrollPanda is part of LaunchPad, a venture builder that identifies and maximises tech-related opportunities. Our HQ is in Kuala Lumpur, Malaysia.