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Customer Success Executive (Shift basis)

PayrollPanda
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RM 2500 - RM 3500

Petaling Jaya

Full-Time

Job Description

  • Respond to product inquiries and issues in a timely manner
  • Identify and escalate second line support issues to the right channels (such as bugs, refunds)
  • Endorse cases to the Sales Team for cases involving pricing and payment
  • Proactively upsell Jibble features to our products and offer/schedule demos with customers
  • Working with the Product team to ensure feature requests are captured and prioritized


Job Requirements

  • You are either a native English speaker, or you possess exceptional written and spoken communication skills
  • You are super confident on the phone and in writing
  • You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
  • You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
  • You can work shifts (Night/Weekends)


Company Benefits

Working Remotely

A flexible work environment. Although we have an office space, we want you to be as productive as you can be. Work from anywhere you prefer!

Equity

A chance to receive share / equity as a reward because we do appreciate your hard work & efforts!

International Team

A platform to learn and work with a lean, experienced INTERNATIONAL team who started and grew multiple tech startups ;) Isn't that cool?!

Medical and Dental Benefits

Don't worry, you will be covered ;)

Free Parking

Still paying season pass...? Pay no more as you won't be charged ;)


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

1 - 7 Years of Experience

Job Specialisation

Business Development, General Sales, Key Account / Relationship Management


Company Profile

PayrollPanda-logo-image

PayrollPanda

We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.

We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.



company-logo-image

Customer Success Executive (Shift basis)

PayrollPanda

RM 2500 - RM 3500

Petaling Jaya

Full-Time

This job is no longer available