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Customer Onboarding Specialist

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Petaling Jaya, Selangor

About The Job

  • Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
  • Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
  • Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
  • Understand customer pain points and work with the product and sales team to simplify and automate existing processes

Job Requirements

  • 0-2 years of experience in a client facing role (Fresh graduates are encouraged to apply)
  • Candidates who are well-versed in Mandarin would be highly considered!
  • Excellent written and verbal communication skills
  • High attention to detail, structured with a desire to learn and succeed
  • Available to start work within 1 month (preferred)
  • Must be fluent in English and Malay
  • Comfortable with numbers and payroll is a plus

Our Culture


The team is made up of more than 30 passionate people (From 10 nationalities!) that aim to bring the efficiency of cloud HR to Malaysian businesses. We're looking for passionate individuals who are looking to build a company from the ground-up - in Malaysia and potentially beyond that.


PayrollPanda is Malaysia’s leading HR cloud-based platform that enables SMEs to increase HR productivity. Features include payroll, leave management, timesheets and more. PayrollPanda is part of LaunchPad, a venture builder that identifies and maximises tech-related opportunities. Our HQ is in Kuala Lumpur, Malaysia.