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Customer Service Executive

Operations and admin
Full-time
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Selangor, Selangor

About The Job

What you need to do?
  • Responsible in managing the Alibaba team to ensure meeting timeline and documentation is audit compliance.
  • Responsible in managing Document Control team to ensure meeting standard timeline set by follow up with relevant parties to update the status of Customers’ profile activation as well as compliance to audit requirements on all documentation and records.
  • Responsible to perform analysis and update to management on such findings.
  • Responsible to ensure tracking of customers’ portfolio to meet the deadline set.
  • Attend to complaints that may arise from time to time by cooperating with all relevant internal and external parties until issues are resolved.
  • Periodic review on teams’ progress, goal attainment and schedule performance to ensure consistency in delivery standards of excellence.
  • Able to work in a team environment and assist each other.
  • Responsible to keep track of the files status & whereabouts.
  • Attention to detail.
  • Good time management.
  • Able to work under tight deadlines.
  • Problem solving skills of customer’s queries.
  • Good working attitude and a team player.
  • Liaise with CHINA ALIBABA TEAM

Job Requirements

Who should apply?
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Customer training, which typically requires minimal travel
  • Required language(s): Bahasa Malaysia, English and Mandarin speaking is a MUST.
  • Preferably Fresh Graduates and Junior Executives specialising in Customer Service or equivalent.

Our Culture

OUR CORE VALUE

 Our Vision:
To be the preferred marketing solution expert, fully committed to the growth of Mal-Viet businesses, especially the SMBs. 


Our Mission:
One For All And All For One
  • We work together across boundaries to meet the marketing needs of our customers and to help our company win.
  • Grow People 
  • We value each and everyone of our people, encouraging their development and rewarding good performance.
  • Command & Conquer Mind
  • We have the courage to win in every aspect of our business, or die trying. 
  • Be A Master Specialist
  • We strive to continuously increase our knowledge and skills, to be the expert in our field.
  • Performance > Seniority
  • We value awesomeness rather than age or seniority or ranking
     



 

WHO WE ARE?

We take our clients beyond the journey of the digital marketing offerings that can be easily obtained from other digital marketing agencies. We provide the same solutions – the same methods, products and services as many others do
 
 
INNOVATING
We bring changes to the digital marketing industry one new conceptual idea at a time,so that you can achieve better results with less effort.

 
NURTURING
We attend to our relationships with clients carefully in a professional setting so that you will find a long-term business partnership with us beneficial in the long run.

 
INSIGHTFUL
We provide you a digital marketing plan based on our critical analysis of your business, so that our proposal aligns with your business needs & goals.


 

 


 

 

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