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Customer Service Assistant

Supply chain and logistics
Full-time
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Setia Alam, Selangor

About The Job

  • Manage shipping documentation formalities to ensure absolute accuracy and compliance
  • Process bookings and executes pertinent orders
  • Responsible for maintaining timely tracking status accuracy
  • Sourcing and qualifying contractors and direct negotiation with carriers for competitive pricing
  • Communicate with overseas office / agents / shipping line / clients
  • Attend to all clients’ inquiries via telephone or email and to response timely and accurately to their queries
  • Responsive to internal and external customers’ call for duty, addressing concerns and offer solutions
  • Maintain a proper and efficient filing system of all documents for easy and systematic retrieval
  • Perform other duties as assigned

Job Requirements

  1. Mandarin Speaking required
  2. Minimum 1 -2 years experience in freight forwarding 
  3. Proficiency in MS office
  4. Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes
  5. Able to work in fast paced environment with high stress tolerance

Our Culture

SHIPPING AND LOGISTICS COMPANY

PAL Line was established in January 2008. As a ONE STOP LOGISTICS SOLUTION PROVIDER, it takes the advantage of Singapore’s well-developed port infrastructure and good geographical location to act as the world best transshipment hub to handle worldwide shipment to and from Singapore.

With our good and reliable network spread all over the world, we will be able to handle even cross trade shipment.

To better cater to the needs of our prestigious customer, the company acts as a one-stop logistic services center for customer who require services like Sea / Air Freight Forwarding, Custom Clearance, Warehousing Distribution, Transportation, Door to Door Delivery Services, Household Effects, Project Shipments, etc.



VISION / MISSION AND GOAL

To be world renowned, strongest with most trusted Sea, Air & Land logistic company. 

To constantly exceed customer expectations by delivering world class and value-added logistic and warehousing solutions. With the most competitive cost to our customers and worldwide partners.

Our goal and commitment is to continuously improve on total quality management to enhance and eliminate inefficiencies to meet our customers’ and market expectation.


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