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Operation Manager (Kelantan)

OYO Malaysia
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RM 2500 - RM 3500

Kelantan

Full-Time

Job Description

OYO is India's largest branded network of hotels. It's a mobile first hospitality company offering a standardized experience to all its guests. OYO Rooms currently operates in 7000+ hotels across India and South Asia. It is currently present in 170+ cities including Kuala Lumpur in Malaysia. 
 
Job Responsibilities: 
  • Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes 
  • Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy 
  • Rigorous monitoring and performance management of the operations and transformation teams 
  • Running projects in the hub to deliver superior customer experience 
  • Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time 
  • Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence 
  • Driving initiatives to increase the overall SRNs in the hub 
  • Take and drive decisions across offline demand, Supply, CX with the right balance 
  • Should have excellent communication and leadership skills to work in a dynamic environment. 
  • Driving KAMs to manage owner relationship remotely 

Job Requirements

Requirements: 
  • 2+ Years of experience running operations or supply chain 
  • First principle problem solving, analytical skills, data-driven focused decision making 
  • Stakeholder management with business development, transformation, design and internal operations teams 
  • Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment 
  • Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally 
  • Experience in early-stage startup environments preferred 
  • Local geographical area knowledge and able to converse in local is highly preferred 

Qualification: Preferred Graduate/ Diploma 

Company Benefits

EPF & SOCSO

EPF & SOCSO benefits applicable

Medical Insurance

You will be covered medically.

Travel Allowance

You will be reimbursed for your travel.


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Project Management


Company Profile

OYO Malaysia-logo-image

OYO Malaysia

With leadership position established in India, OYO is now expanding to new international markets aggressively with a goal to establish a strong global footprint. In this context, South-east Asia presents a large, multi-billion dollar opportunity driven by its large population base & booming domestic as well as international travel & hospitality industry. 

OYO has built and gained the reputation of “A tech company”, “An aggregator”, “An asset Light business model”. We have been recognized with titles such as #1 LinkedIn Top Startups and #Global Unicorn. We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time.
Pillars of OYO
❖  Standardized Experience: Consistent experience across all hotel in the OYO network
❖  Affordability: Rooms offered at prices that no other player in the affordable segment offers
❖  Technology Driven: Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds
Malaysia is the first country that OYO has launched in Southeast Asia and some of the other markets scheduled to be launched later this year include Singapore, Vietnam, Philippines & Thailand. 

company-logo-image

Operation Manager (Kelantan)

OYO Malaysia

RM 2500 - RM 3500

Kelantan

Full-Time

This job is no longer available