Customer Experience Specialist

Oxwhite

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RM 2500 - RM 3000

Cheras

Full-Time

Job Description

Oxwhite needs empathetic problem solvers for our Customer Experience team. We've been successful not only by fielding customers’ requests, but also anticipating their needs and staying one step ahead of the game. Our ideal candidate is someone with social intuition that knows when it's right to make an exception.

Roles & Responsibilities:

To deliver excellent customer service and manage the needs of our customers (through our communication channels: phone, email & facebook
Professionally handle high volume of inquiries from clients and customers.
Understand and deliver business strategies and improve customer services
Continuously identify work process improvements.
Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.
Actively assist in leading, organizing, motivating and coordinating day to day workflow activities if team members together with respective manager

Job Requirements

Is OXWHITE for you?

People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
Must be fluent in English
Well-versed with internet culture
Must have Passion (and patience) to talk to customers all day, every day!
Highly organized, confident, self-motivated and persistent
Are you passionate to create something revolutionary to people?
Are you enthusiastic to build something from scratch?
Do you love to work with fun, have self-motivation and dream big to be part of an exciting team?
Would you have previous 1-2 years experience in sales, marketing, customer service part time or full time? (Preferred)
Would you have experience in the e-commerce/marketplace/ fashion apparel industry? (Optional)

Company Benefits

Work While Travel

Travelling for new environment applicable for team bonding, resourcing while travelling.

Casual Working Space

A cool and cozy home-style working space with a spectacular city view.

Self-Improvement Time

Freedom to use 10% of your time in the office to learn new skills, as long as it fits into our vision.

No Dress Code

Shorts? Check. Slippers? Check. Come in whatever you like or feel comfortable in. Just make sure you wear clothes!

Growth Hacking Skills

We're a group of e-commerce with rapid track growth.

Flexible Hours

Flexible hour is applicable as long as you fulfil 40 working hours a week.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

Oxwhite

Oxwhite is an e-commerce lifestyle brand that offers a wide array of products tailored to the daily needs of the modern Asian: from business wear to casual wear, and from travel to home & living essentials.

Oxwhite’s two biggest beliefs are affordability and honesty. The brand operates on a direct-to-consumer model, providing an accessible alternative to luxury brands that maintains the premium quality at a fraction of the cost. At the same time, this model allows Oxwhite to be as transparent and open as possible with customers in terms of what goes on behind the scenes.

As a brand, Oxwhite aims to continually improve its offerings to become the e-retailer of choice for Asians who want to look good and feel good affordably. For more info, visit www.oxwhite.com

Customer Experience Specialist

Oxwhite

RM 2500 - RM 3000

Cheras

Full-Time

This job is no longer available