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Young IT Professionals, Service Operations

Information technology
Full-time
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Bangsar South, Kuala Lumpur

About The Job

Join us in this role where you’ll work with technical support while developing even further after your graduation. You’ll work in our international IT department, have a mentor and be part of the Young IT Professionals Programme. Within the programme, you’ll have the opportunity to specialise in your IT area of interest. 
 
The Young IT ProfessionalsProgramme 
We want to create a strong pipeline of talented and ambitious young employees and ensure a more diverse IT talent pipeline for the future. The Young IT Professional Programme is an 18-month programme with two rotations and an individual development plan tailored to you. When the programme ends, you’ll be offered a permanent position in our IT organisation. 
 
You’ll start in Services Operations that counts more than 700 skilled and dedicated colleagues, working closely together with the different business units across Northern Europe, USA and Asia. You’ll be responsible for providing first and second level technical support and guidance to users. Thereafter, you’ll rotate to a different role within Infrastructure Management & Service Operationsbased on your preference.  
 
You’ll play an important role in:  
  • providing phone support concerning IT infrastructure and applications  
  • solving first and secondlevel incidents and service requests  
  • ensuring that calls are recorded, solutions are communicated, and tasks are closed  
  • ensuring that calls not solved by Service Desk are forwarded to the correct groups  
  • advising, supporting and inspiring users in their daily use of our IT systems. 

Job Requirements

 Your competencies include that you: 
  • have an IT bachelor’s degree or higher 
  • have good knowledge of Windows 8/10, MS AD, Office 2016, Office 365 and Citrix/VPN 
  • speak and write English fluently 
  • preferably have knowledge of ITIL 
  • preferably speak and write Mandarin. 
 
Join a world leader in green energy 
Ørsted is a global leader in offshore wind energy and ranked the world’s most sustainable energy company. To be a frontrunner, we invest significantly in employee development and from the moment you join us, we’ll support your personal and professional growth. Here, you’ll get the opportunities that will unleash your full potential, and you’ll experience a collaborative, diverse, and dynamic work environment.  
 
Shape the future with us 
Send your application to us as soon as possible and no later than 17 September 2020, as we’ll be conducting interviews on a continuous basis. 
 
Please don’t hesitate to contact Sugumar Subramaniam, Team Lead, by telephone on +60392124256 if you’d like to know more about the position. 
 
You’ll be part of a shift rotation, mornings or evenings in a 12-hour based rotation all year around. 

Our Culture

IMAGINE A FUTURE WITH ØRSTED

We are dedicated to being a great place to work. Our culture is our people and our people are committed to our five guiding principles:

Integrity
We’re open and trustworthy and uphold high ethical standards

Passion
We’re passionate about what we do and proud of what we achieve

Team
We value diversity and collaborate in a non-hierarchical, respectful and trusting way

Results
We set the bar high, take ownership and get the right things done

Safety
We never compromise on health and safety standards
 
Well-being and performance are closely linked, and we focus want all of our people to experience job satisfaction, health, and meaningful work. In Kuala Lumpur, you will find a team of people who work hard, meet high standards of performance, and have a good time in the process! We have active badminton, running and pilates clubs running each week as well as social events and team-building activities. 

Here you will also find a diverse group of people representing 12 nationalities and speaking 17 languages. At Ørsted, we believe that talent is diverse by nature and that bringing together different ways of thinking and different perspectives creates better solutions. We are committed to providing equal opportunities irrespective of ethnic background, race, religion, age, gender, disability, sexual orientation, outlook or social status. 

DO YOU KNOW ABOUT ØRSTED?

”Our vision is a world that runs entirely on green energy. We want to be a company that provides real, tangible solutions to one of the world’s most difficult and urgent problems.” 

 - Henrik Poulsen, CEO 

 Over the last 25 years, Ørsted has become a global leader in offshore wind and is ranked by Global Knights as the world’s most sustainable company. We develop, construct and operate offshore wind farms in Europe, Asia, and the U.S, and have built enough offshore wind capacity to power 9.5 million people. We plan to triple this number over the next decade. 

Ørsted has been active in Malaysia since 2010 and now represents a significant part of the global IT division and a growing part of the global Finance team, all located in our modern, vibrant Kuala Lumpur office. 

Join us as an IT professional and you will work closely with the business units in Denmark and Northern Europe to create and support pioneering IT solutions. We use a wide variety of tools from Sharepoint, .Net, GIS and SAP and we have collaborated on the integration of UNIX, Workplace Operations, Service Operations, Application Operation Support, and EPIC. Our Smart Grid department collects and analyses data to troubleshoot issues on our wind turbines. 


Our people are the most important catalyst for our future success and so we invest heavily in employee development. We continue to build a global team of experts who collectively contribute to creating a world that runs entirely on green energy.

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