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Customore Care- Defects Specialist

Project management
Full-time
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Salak Tinggi, Selangor

About The Job

  • To prepare & conduct exceptional Vacant Possession that provides  memorable moment/experience for our home buyers
  • Ensure necessary utilities (water, electricity, waste management, landscape maintenance) are arranged accordingly prior to Vacant Possession
  • Application forms, defect forms and any written requests/complaints by customers must be stored digitally in a designated platform
  • Monitor and inspect all defect rectification work done by the internal team within the stipulated SLA 
  • Communicate & follow up effectively with assigned customers and internal teams on defect rectification progress Store/archive all documents received from customer digitally in an internal CRM platform 
  • Prepare weekly/monthly reports and provide quarterly recommendations to reduce the number of issues/complaints received 
  • Fill in provided forms/sheets with data on customer's feedback & complaints 
  • To consolidate & compile lists of vendors for maintenance works
  • Conduct inspections of assigned projects twice a week & highlight in designated channels with action plans



Job Requirements

Requirements 

  • Required skill(s): Exceptional Customer Service Delivery, Building Defects Management, Empathetic, Detail Oriented, Basic Construction & Defects Management
  • Required language(s): Bahasa Malaysia, English 
  • Applicants must be willing to work in Bandar Baru Salak Tinggi 
  • Experienced in Customer Service, Defects Management,  & Handover Processes 
  • 4 Full-Time position(s) available 
  • Must possess own transport
  • Able to multitask, handle tight deadlines & work pressure
  • Basic property industry knowledge required

Our Culture

BMPP, EXCITING & EASY!

We strongly adhere to our Core Values to form our Culture!

Innovation
Taking what is traditional, like a house's shape and function, and forming it into something new and exciting!

Growth
We believe our people should have the opportunity to grow holistically

Empower:
We empower ourselves and each other with trust and belief

Empathy:
To empathise with the people we meet so we understand them better and provide them with greater solutions

Fun:
All work and no play makes MYRA (OIB) a dull company!

Speak Up:
We strive to speak up for what we believe in. Make it heard!

110%
We believe in that extra push to become the best we can be

EVERYONE DESERVES A HOME

Experienced in Functionality
To put it generally, MYRA (OIB) is a property developer that has been around for over 30 years with the aim of creating functional houses for everyone.

But, that's not all we are.

Unlike Your Average Developer
Here at MYRA (OIB), we do property a little different. Here, we look beyond the sales numbers and the formulas that rake in results. For us, it's about the meaning and relationships that we build and foster doing what we do. Here, we believe a home shouldn't just be for the select few, we believe that a home should be for all.

Our team is young, ambitious, & hungry. We believe in doing the best one can do. We believe in the art of creating something both meaningful & functional. We believe that with the right tools and trust, anyone can achieve what they sought out for.

What Drives Us
Our purpose & our mission is to make home-buying both an exciting process and an easy experience because we know what purchasing a home means to a person.

If you think you'd like to be part of something different, then we would love to hear from you!
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