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Customore Care- Defects Specialist

Project management
Full-time
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Salak Tinggi, Selangor

About The Job

Your Responsibilities 

  • To prepare & conduct exceptional Vacant Possession that provides  memorable moment/experience for our home buyers
  • Ensure necessary utilities (water, electricity, waste management, landscape maintenance) are arranged accordingly prior to Vacant Possession
  • Application forms, defect forms and any written requests/complaints by customers must be stored digitally in a designated platform
  • Monitor and inspect all defect rectification work done by the internal team within the stipulated SLA 
  • Communicate & follow up effectively with assigned customers and internal teams on defect rectification progress Store/archive all documents received from customer digitally in an internal CRM platform 
  • Prepare weekly/monthly reports and provide quarterly recommendations to reduce the number of 1issues/complaints received 
  • Fill in provided forms/sheets with data on customer's feedback & complaints 

Job Requirements

Requirements 

  • Required skill(s): Exceptional Customer Service Delivery, Building Defects Management, Empathetic, Detail Oriented, Basic Construction & Defects Management
  • Required language(s): Bahasa Malaysia, English 
  • Applicants must be willing to work in Bandar Baru Salak Tinggi 
  • Experienced in Customer Service, Defects Management,  & Handover Processes 
  • 4 Full-Time position(s) available 
  • Must possess own transport
  • Able to multitask, handle tight deadlines & work pressure
  • Basic property industry knowledge required

Our Culture

WE LIVE BY THE CODE

It's often not what happens, but how we react to it that matters. At OIB, we believe in a core set of values that not only define who we are, but how we do things : 

  • Us before me | We believe the sum of all of us is greater than any of us.
  • Ambition is half... | While we believe that ambition is the path to success...
  • ...having Fun is the other half! | ... we should have fun on the way there!
  • Finish what you start  | So start strong and finish stronger.
  • Speak the truth, face the facts | Never lie to yourself or anyone else for that matter 
  • We are a family | And together, there's nothing we can't accomplish.
If these are you, then you should be one of us. 

WE BUILD HOMES NOT HOUSES

We are a property developer that wants to do things a little differently. With us, it's homes not houses, relationships not transactions, and most of all meaning and not just work. Here at OIB, we build for the masses, not just the elite.

With a young, dedicated team that believes in the art of experimentation and trying new things, we hope to realize our vision of homes that grow into communities, in every place, for everyone. 

Our mission, is to develop with integrity, build with quality and innovate all that we can for the sake our planet and it's people.

If that sounds like something you would like to be a part of, drop us a line and we would love to chat.
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