Customer Service Coordinator

Myra

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RM 3000 - RM 4000

Eve Suite. Ara Damansara

Full-Time

Job Description

Job Description:

To ensure all data updated by CS reps on sheets are accurate and up-to-date
Handle complaints, provide appropriate solutions and alternatives within the SLA and follow up to ensure resolution via email (2 hours) & whatsapp (24 hours).
Overseeing the work of every employee in your team.
Escalate customer issue’s/concern to proper level of attention and resources.
To identify and solve issues in order to maximize customer satisfaction.
Monitoring all defect rectification status done by internal team within the SLA
Ensure all documentation is accurately filled in and uploaded into respective system

Job Requirements

Requirement:

Good product knowledge/ keeping themselves updated on the latest projects
Addressing and resolving questions from team members
Ensure accuracy of all customer details and all communication is correctly recorded on respective systems
Have experience in handling customer service

Required characteristics:

Able to work under minimal supervision
Sense of urgency in escalation, getting back to the customer
Adaptability / Flexibility
Quick problem-solving abilities
Prioritizing between urgent and non-urgent requests
Focused on finding solutions with urgency

Company Benefits

IKEA WFH Furniture

Supporting our Myra Fam to create conducive work environments in the office & at home!

Fashion

Myra-friendly work outfit based on job requirements from Uniqlo, H&M, & Cotton On! E.g. shirt; slacks; socks;

Education

Content that contributes to the development of employees and / or their children E.g. Books; Online Courses;

Fitness

Membership in a club, fitness center or fitness program to improve health and well-being E.g. Gym membership; Class Pass;

Medical

Insurance; vaccinations; health-checks; dental; optical fees (excluding sunglasses); etc.

Technology

Claim for Computer and / or technological accessories that help to improve productivity & efficiency at work

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

Myra

Experienced in Functionality

To put it generally, MYRA (OIB) is a property developer that has been around for over 30+ years with the aim of creating functional houses for everyone.

But, that's not all we are.

Unlike Your Average Developer

Here at MYRA (OIB), we do property a little different. Here, we look beyond the sales numbers and the formulas that rake in results. For us, it's about the meaning and relationships that we build and foster doing what we do. Here, we believe a home shouldn't just be for the select few, we believe that a home should be for all.

Our team is young, ambitious, & hungry. We believe in doing the best one can do. We believe in the art of creating something both meaningful & functional. We believe that with the right tools and trust, anyone can achieve what they sought out for.

What Drives Us

Our purpose & our mission is to make home-buying both an exciting process and an easy experience because we know what purchasing a home means to a person.

If you think you'd like to be part of something different, then we would love to hear from you!

Customer Service Coordinator

Myra

RM 3000 - RM 4000

Eve Suite. Ara Damansara

Full-Time

This job is no longer available