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Customer Service Coordinator

Operations and admin
Full-time
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Eve Suite. Ara Damansara, Selangor

About The Job


  • To ensure all data updated by CS reps on sheets are accurate and up-to-date
  • Handle complaints, provide appropriate solutions and alternatives within the SLA and follow up to ensure resolution via email (2 hours) & whatsapp (24 hours).
  • Overseeing the work of every employee in your team.
  • Escalate customer issue’s/concern to proper level of attention and resources.
  • To identify and solve issues in order to maximize customer satisfaction.
  • Monitoring all defect rectification status done by internal team within the SLA
  • Ensure all documentation is accurately filled in and uploaded into respective system

Job Requirements

  • Good product knowledge/ keeping themselves updated on the latest projects
  • Addressing and resolving questions from team members
  • Ensure accuracy of all customer details and all communication is correctly recorded on respective systems


    Characteristic:


    1. Able to work under minimal supervision
    2. Sense of urgency in escalation, getting back to the customer
    3. Adaptability / Flexibility
    4. Quick problem-solving abilities
    5. Prioritizing between urgent and non-urgent requests
    6. Focused on finding solutions with urgency



Our Culture

BMPP, EXCITING & EASY!

We strongly adhere to our Core Values to form our Culture!

Innovation
Taking what is traditional, like a house's shape and function, and forming it into something new and exciting!

Growth
We believe our people should have the opportunity to grow holistically

Empower:
We empower ourselves and each other with trust and belief

Empathy:
To empathise with the people we meet so we understand them better and provide them with greater solutions

Fun:
All work and no play makes MYRA (OIB) a dull company!

Speak Up:
We strive to speak up for what we believe in. Make it heard!

110%
We believe in that extra push to become the best we can be

EVERYONE DESERVES A HOME

Experienced in Functionality
To put it generally, MYRA (OIB) is a property developer that has been around for over 30 years with the aim of creating functional houses for everyone.

But, that's not all we are.

Unlike Your Average Developer
Here at MYRA (OIB), we do property a little different. Here, we look beyond the sales numbers and the formulas that rake in results. For us, it's about the meaning and relationships that we build and foster doing what we do. Here, we believe a home shouldn't just be for the select few, we believe that a home should be for all.

Our team is young, ambitious, & hungry. We believe in doing the best one can do. We believe in the art of creating something both meaningful & functional. We believe that with the right tools and trust, anyone can achieve what they sought out for.

What Drives Us
Our purpose & our mission is to make home-buying both an exciting process and an easy experience because we know what purchasing a home means to a person.

If you think you'd like to be part of something different, then we would love to hear from you!
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