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Customer Service Coordinator

Operations and admin
Full-time
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Salak Tinggi , Selangor

About The Job

  • Attend to all enquiries from multiple channels and ensure correct information is provided to all customers
  • Provide administrative support such as data entry and receipt issuing.
  • Monitor and effectively maintain customer contact from the first point of contact until the end.
  • Maintain database of FAQ’s based on daily questions asked.
  • Ensure that all information/updates are followed up and updated accordingly in the provided system within the stipulated SLA

Job Requirements

  1. Preferably 2 years of Customer Service/Corporate Communications background
  2. Highly proficient in spoken and written English & Bahasa Malaysia.
  3. Able to communicate effectively and professionally
  4. Advanced analytical, problem-solving & negotiation skills
  5. Tech-Savvy & Familiar with G-Suite (Google Sheets, Google Docs)

Our Culture

WE LIVE BY THE CODE

It's often not what happens, but how we react to it that matters. At OIB, we believe in a core set of values that not only define who we are, but how we do things : 

  • Us before me | We believe the sum of all of us is greater than any of us.
  • Ambition is half... | While we believe that ambition is the path to success...
  • ...having Fun is the other half! | ... we should have fun on the way there!
  • Finish what you start  | So start strong and finish stronger.
  • Speak the truth, face the facts | Never lie to yourself or anyone else for that matter 
  • We are a family | And together, there's nothing we can't accomplish.
If these are you, then you should be one of us. 

WE BUILD HOMES NOT HOUSES

We are a property developer that wants to do things a little differently. With us, it's homes not houses, relationships not transactions, and most of all meaning and not just work. Here at OIB, we build for the masses, not just the elite.

With a young, dedicated team that believes in the art of experimentation and trying new things, we hope to realize our vision of homes that grow into communities, in every place, for everyone. 

Our mission, is to develop with integrity, build with quality and innovate all that we can for the sake our planet and it's people.

If that sounds like something you would like to be a part of, drop us a line and we would love to chat.
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