Job Description

•  Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.
• Identify customer needs in the buying process and help the organization to make more informed decisions, and deliver more successful outcomes.
• Perform key handover for completed projects.
• You will deliver excellent customer service and manage the needs of our customers and owners through our communication channels (phone, email, and chat).
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services.
• Perform any other related duties as assigned from time to time. 

Job Requirements

• Preferably 2 years of Customer Experience/Event Management/Marketing/Corporate Communications/Customer Service background
• It'll be a plus point if you've worked with a developer before
• Highly proficient in spoken and written English & Bahasa Malaysia. 
• Able to communicate effectively and professionally
•  Able to explain difficult processes with ease and accuracy. 
•  Able to perform qualitative market research/Q&A with customers to find out more details and pass it off to CX Creative team
• Personality Traits- Approachable vibe, interesting, articulate, detailed- oriented, take initiative, observant, fun and charismatic.
• Service Oriented
• Comfortable being based in either in Puncak Alam, Puchong, & Salak Tinggi
• Own Transport 
  
  

Company Benefits

Additional Info