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Digital Support Executive

Information technology
Full-time
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Petaling Jaya, Selangor

About The Job

Responsibilities:

  • Daily remote Monitoring of CCTV network, Interactive Digital Products and Digital Displays 
  • Provide On-line and/or On-Site Technical support to customers on various products
  • Perform remote integration testing, user acceptance testing and implementation roll out
  • Set up, program and implement Digital Interactive and Digital Visual Systems
  • Responsible for research and technical analyses for all products such as Audio System, CCTV, Surveillance System, Interactive Games and Digital Signage.
  • Monitor and maintain the uptime of all systems, efficiency of software and functionality of equipments
  • In charge in configuring DVRs, routers and related computer systems, diagnosing hardware/software faults and solving technical problems
  • Responsible in technical complaints rectifying remotely and attending site troubleshooting
  • Communicate with corporate customers via telephone, email, or remote application as applicable regarding technically complex problems and maintaining effective customer relations
  • Liaising with sub-contractors regarding technical complaint, site troubleshooting arrangement and procedures.
  • Conduct End user training and equipment maintenance
  • Responsible for issue purchase orders, job sheet ,sales invoices and other documentation related to Support
  • Any other tasks delegated.

Job Requirements

Requirements:

  • Applicant must be a Malaysian Citizen
  • Possess at least Degree in IT (preferable in Networks /Multimedia/ Graphics field) or equivalent discipline
  • Strong in Networking will be add advantage
  • Strong analytical skills and able to think 'out of the box'
  • At least 1 years’ experience in IT, interactive systems and customer support
  • Possess excellent command of written and verbal English
  • Possess valid Malaysian Driving License (preferable D license & GDL license added as advantage)
  • Must be ready to travel within and beyond Malaysia
  • Enjoy overcoming challenges & maintains a positive attitude at all times
  • Team Player with excellent communication skills including coordinating skills

Our Culture

WHY JOIN US

 Work Benefits:
  • Monthly Attendance Incentive RM200 for Full attendance
  • Travelling allowance, mileage claims, Panel clinic
  • Walking distance to MRT station (Phileo Damansara)
  • Season Parking provided 


COMPANY OVERVIEW

Orbit Malaysia is a well established IT Company which focusing on Audio-Visual System, CCTV Systems and Digital Display project consultants for Malaysia's premier F&B, Branded Boutiques and Retail establishments. We are also expanding our products to interactive games system.
 
Orbit Audio Design values talent and is constantly looking out for talented, vibrant and innovative professionals who live and breathe Info-Com Technology to join our exciting team.
 
If you have a solid foundation and meet the requirements stated in the job advertisement as well as you have the thirst for learning and growing, are proactive, self-initiated and driven goal-getter, and are willing to go the extra mile for an exhilarating and accelerated career path, we are eager to hear from you!
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