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Digital Support Executive

Information technology
Full-time
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Petaling Jaya, Selangor

About The Job

  • Provide On-line and/or On-Site Technical support to customers on various products.
  • Set up, program and implement Digital Interactive and Digital Visual Systems.
  • Responsible for research and technical analyses for all products such as Audio System, CCTV Surveillance System, Interactive Games, and Digital Signage.
  • Monitor and maintain the uptime of all systems, efficiency of software and functionality of equipments.
  • In charge of configuring DVR, router and related computer systems, diagnosing hardware/software faults and solving technical problems.
  • Responsible in technical complaints rectifying remotely and attending site troubleshooting.
  • Communicate with corporate customers via telephone, email, or remote application as applicable regarding technically complex problems and maintaining effective customer relations.
  • Liaising with sub-contractors regarding technical complaint site troubleshooting arrangement and procedures.
  • Conduct End-user training and equipment maintenance.

Job Requirements

  • Applicant must be a Malaysian Citizen.
  • Candidates whose well-versed in Mandarin would be highly considered! 
  • Possess at least Degree in IT (preferable in Networks & Graphics field) or equivalent
  • Strong analytical skills and able to think 'out of the box'.
  • At least 1 years’ experience in IT, interactive systems and customer support
  • Possess excellent command of written and verbal English.
  • Possess valid Malaysian Driving License (preferable D license & GDL added as advantage).
  • Must be ready to travel within and beyond Malaysia.
  • Enjoy overcoming challenges & maintains a positive attitude at all times.
  • Team Player with excellent communication skills including coordinating skills.

Our Culture

COMPANY OVERVIEW

Orbit Malaysia is a well established IT Company which focusing on Audio-Visual System, CCTV Systems and Digital Display project consultants for Malaysia's premier F&B, Branded Boutiques and Retail establishments. We are also expanding our products to interactive games system.
 
Orbit Audio Design values talent and is constantly looking out for talented, vibrant and innovative professionals who live and breathe Info-Com Technology to join our exciting team.
 
If you have a solid foundation and meet the requirements stated in the job advertisement as well as you have the thirst for learning and growing, are proactive, self-initiated and driven goal-getter, and are willing to go the extra mile for an exhilarating and accelerated career path, we are eager to hear from you!

WHY JOIN US

As a growing Audio & Digital Display Technology company, the opportunities for you at Orbit are endless. We provide enrich career development to our employees and encourage innovation as well entrepreneurial ideas to support our vision and mission.

In a fast-paced work culture, our team demonstrate integrity every day through the positive, supportive and meaningful relationships they create with customers and team members.

At Orbit, we are seeking for highly-motivated young talents and experienced professionals with a quality mind-set. We are continuously expanding rapidly, and invite qualified individuals to join and grow with us

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