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Online Consultant Specialist

Operations and admin
Full-time
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Petaling Jaya, Selangor

About The Job

Job Descriptions:
● To provide live time support to customer online with positive, empathetic and professional attitude. 
● To acknowledge and resolve each customer inquiries and ensure all questions are well attended. 
● To learn to use database systems and technology to deliver great customer care. 
● To perform cross-sales online to existing customers and sales calls to targeted potential customers.
● To ensure effective and timely follow-up as promised to customers. 
● To prepare key performance reports.

Job Requirements

Job Requirements:
● Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field. 
● Minimum 1 year of experience in any Customer Service or related field.
● Any sale experience is an added advantage. 
● Able to prioritize customer inquiries and is detail oriented. 
● This role might require working during weekend, public holiday and in shifts in the future. 
● Able to work in fast-paced environment. 
● Excellent command of Microsoft Office suite. 
● Required language(s): English, Mandarin, Bahasa Malaysia.

Our Culture

WHO ARE WE?

OPPO is a global registered technology brand, with a long history of serving customers in North America, Europe and Asia, delivering products that receive high ratings from experts around the world.
    
Since entering the mobile market in 2008, we have been restless in our pursuit of the latest technology, the highest quality and the most user friendly products. 

WHY JOIN US?

 
- You will have plenty of opportunities to grow as a pioneer in our industry.
- We practice vibrant, young and energetic office culture.
- We support a safe environment for our employees.
- Our company supports fun yet balanced working environment.
- We treat our colleagues as friends, we are having fun and work together in workplace. 
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