Technical L2 Customer Success Adviser
OpenLearning Global (M) Sdn Bhd
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RM 5000 - RM 8000
KL Sentral
Full-Time
Job Description
If so, we'd love to have you apply for this role!
Goals You’ll Work Towards Achieving:
- Troubleshoot technical support issues daily from our user base, priority clients and team, via phone, email and chat support
- Continually support priority clients as their key Success Team contact, through running platform demonstrations and walkthroughs, providing phone support and troubleshooting technical issues
- Identify and escalate bugs, as well as test, reproduce and report issues and fixes where possible
- Advise our user base, partner clients and team on using more technical platform features such as LTI, xAPI and integrations
- Liaise with our product and developer team to write both internal and public technical documentation as well as platform updates
Job Requirements
- 3-5 years of experience in a technical support role where you have supported users, clients and key company stakeholders via email, phone and chat support
- Must be available to work weekends. (This role will be Wednesday - Sunday)
- A degree or relevant qualification in Information Technology, Computing or Technical Support is favourable
- Tech-savvy to understand our technical platform features such as LTI and integrations, to be able to advise our user base, priority clients and team
- Efficient to identify bugs as well as test, reproduce and report issues and fixes where possible
- Excellent problem-solving skills to proactively understand client needs and suggest effective solutions and workarounds
- Fluent in both Bahasa Malaysia and English
- Strong written and verbal communication skills in both BM and English
- A lifelong learner who is open to giving and receiving feedback in order to learn, unlearn and relearn through challenges and opportunities
- A problem solver and creative thinker who is driven by a sense of purpose
Company Benefits
Comprehensive medical insurance
Your health and wellbeing matters to us! Our medical package also includes dental and optical.
Flexible working hours
We don't believe in punchcards - we believe and trust that you are purpose-driven to add value and create impact without abusing our flexibility.
Your own laptop
Now you can work from anywhere!
Grow personally and professionally
We want to support not only your growth within OpenLearning, but also your growth as a smarter, happier and well-rounded person.
Accessible office location
Conveniently located office in KL Sentral train station.
Enjoy the moment together
From piloxing, food competitions to learning sessions, enjoy the moment with the most innovative, positive and purpose-driven individuals!
Additional Info
Experience Level
4 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
OpenLearning Global (M) Sdn Bhd
At OpenLearning, we believe in creating lifelong learning spaces to inspire and empower you to:
- Explore possibilities (and fail fast);
- Voice your most innovative and transformative ideas;
- Be excited with the uncomfortable;
- Grow into the best version of yourself you can be; and,
- Let your hunger for knowledge outweigh any fear of failure.
Join us to transform the world through social learning, increase access to quality education and innovate to brighten the lives of people around the world.
If you resonate with our Learning Hub post, we'd love to hear from you.
Technical L2 Customer Success Adviser
OpenLearning Global (M) Sdn BhdRM 5000 - RM 8000
KL Sentral
Full-Time
This job is no longer available