Job Description

• Shadowing and participating in client interactions and calls to support Client Success Managers while developing the art of communicating and partnering with our clients
• Create, publish and manage product and/or customer content on our Support Centre and other distribution platforms
• Participate in project management and implementation of various Client Success initiatives such as customer events, customer feedback programs, internal process improvements etc.
• Provide meaningful input through analysis, reporting, or other performance metrics and dashboards

• Good communicator: not only you are able to deliver your message well, but you also are a good listener
• Grit: You understand that a “no” now is not a “no” forever and it rarely deters you. You are able to remain resilient to move forward to attain success
• Personable: You enjoy meeting people, and in return, people find you engaging and they feel comfortable to talk to you
• Problem solver: You embrace problems and challenges and view them as opportunities for greater excellence
• Client obsession: You are obsessed with creating values and impact with the clients you work with. You have a desire to kick-start a career in a relationship-driven, client-facing role

Job Requirements

• Able to commit to a minimum of 3 months of internship
• Able to speak and write Bahasa Indonesia fluently
• Good English proficiency
• Previous internship/work experience in a fast-paced technology startup environment is a plus
• Enthusiasm for problem-solving while working collaboratively in a team environment and able to work independently with minimal supervision
• Strong organisational, time management and analytical skills and the ability to prioritise urgent matters
• Self-motivated and driven
• Comfortable with using technology, and the ability to learn quickly
• Strong written and verbal communication skills
• Proficiently skilled with Microsoft Word and Excel

Company Benefits

Additional Info