Job Description

• Drive retention, and growth among our clients by understanding their business needs and helping them succeed with Omnilytics
• Conduct analysis and provide insights to our clients to ensure that they get the most out of the Omnilytics platform
• Serve as the point of contact for onboarding of assigned clients, the training of platform end users, as well as post-go-live support
• Being able to react to competitive questions and appease customers when technical issues arise
• Represent the voice of the customers to provide feedback to the product and engineering team on product enhancement
• Maintain a cadence of communication with clients about their adoption trends, sentiments, and mining opportunities for deeper engagement and upsell
• Identify opportunities for clients to act as Omnilytics advocates (eg: testimonials, case studies)
• Assist in driving continuous improvement in internal Customer Success processes

• Proactive go-getter. You are driven, self-motivated, disciplined, and enthusiastic with a “can-do” attitude.
• Curious. You are inquisitive by relentlessly probing to understand a potential client's problems and needs from an objective standpoint. You have a thirst for knowledge and information and always keep abreast with the ever-changing trends and practices in sales and the market.
• Engaging storyteller and communicator. You can craft a compelling story across different channels for different audience segments – and you know how to match the message to the medium both internally and externally.
• Personable. You are personable and good at building constructive relationships. You enjoy meeting new people and have no problem getting along with others.

Job Requirements

• Track record or a degree in the field of Business, Marketing/PR or Project Management. 
• Track record or a degree in Fashion Buying and/or Merchandising is a strong plus. 
• Strong analytical skills, with the ability to translate data to insights. 
• Strong presentation skills and comfortable using PowerPoint and/or Keynote.
• Engaging storyteller and communicator who is able to craft a compelling user journey narrative for different user audiences. 
• High level of accuracy and attention to detail.
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment.
• Genuine interest and belief in using data analytics to help our clients reach their goals.
• Results-driven mentality, with a bias for speed and action.
• Proficiency in Excel is a plus. 
• Track record in a customer-facing role is a plus.
• Experience in SaaS is a strong plus.
• Interest in the Electronics industry.

Company Benefits

Additional Info