Job Description

• Ensure customers are supported every step of the way by working collaboratively with all teams and departments
• Understand the customer’s situation and demands
• Deliver customer solutions via ticketing, live-chat and phone
• Assist customers with payment related matters
• Assist with customer administration tasks
• Assist in resolving customer disputes within delegation
• Instill customer loyalty and retain customers through the company’s retention strategies
• Enhance customer satisfaction by providing solutions professionally

Job Requirements

• A natural communicator who enjoys talking to customers to understand their needs and provide exceptional customer service
• Exceptional command of English and other languages will be an advantage
• Have good keyboard typing skills (min 40 wpm)
• Demonstrated professionalism and a strong customer service ethic
• Excellent telephone and verbal communication skills and a pleasant phone manner
• A genuine passion for customer service
• Pleasant and cheerful personality
• Openness to feedback and willingness to develop professionally
• Excellent problem solving ability
• Attention to detail and accuracy
• Previous experience in a similar role would be considered favourably
• 5-day work week Shift hours (Rotation based on work scheduled)
• Must be able to work on Morning and night shift {allowance provided}
• Require to work on weekend and public holiday

• EPF/SOCSO provided
• 2 minutes walk from LRT Pudu
• 5 working days 
• Travel allowance (once confirm)
• Medical insurance
• Annual Leaves
• Medical Leaves
• Group Personal Accident Coverage
• Group Hospitalization & Surgical Insurance Coverage
• Subsidized Medical Claims
• Career Advancements

Company Benefits

Additional Info