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Technical Client Support (Logistics)

Customer Service
Full-Time
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TTDI, Kuala Lumpur

About The Job

Our Logistics Operations team works with local and regional partners to offer a reliable delivery service in addition to our core solution. Logistics contributes to the ecosystem of our all-in-one solution for F&B restaurant partners, driving their business and success.

You will be part of a regional team working with our logistics partners to support our restaurant partners in Malaysia and/or Singapore. If you take pride in delivering that top-notch customer service, this role is for you.

What you will do
  • Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurants, advise merchants whenever necessary
  • Assist merchants in delivery amendments and cancellations
  • Provide merchants with the delivery-related product support
  • Resolve delivery incidents in a professional manner following guideline and compensation policy
  • Work closely with the Finance team to resolve billing disputes
  • Champion any other relevant feedback that might arise to internal teams to improve our process and service
  • Working locations can be flexible, able to work remotely on weekends and when necessary

Job Requirements

What we're looking for
  • You are self-driven and highly responsible in helping merchants succeed
  • You have a strong customer service-oriented mindset and a high work quality standard
  • You can excellent written and verbal communication skill
  • You have strong computer skills, tech-savvy and are able to manoeuvre around technical systems
  • You are organised and have strong attention to detail
  • You are open-minded and able to adapt in a fast-paced environment, and possess a good attitude towards learning and improving
  • You are able to work on weekends/public holiday and in shifts, weekend/PH rates apply

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.

Our Culture

WHAT YOU'LL BE GETTING YOURSELF INTO

Since our inception into the Malaysian market in October 2015, we've woken up at 4am to launch a new version of our product, built furniture together, hosted other local startups in a fireside chat, huddled together for warmth on a chilly work away in Genting Highlands, gobbled up delicious food from our extremely generous merchants, attempted to dress up for Halloween, amongst a host of other things. At the heart of this young and growing team is a group of people who treat each other like family, ever ready to help out to ensure each other's success. And, like family, we've also gone through ups and downs together, resolving conflict through open communication and resilience.

ABOUT ODDLE

Oddle is a startup that empowers F&B operators with a all-in-one online ordering system to grow their delivery and takeaway business. From our humble beginning in Singapore, we have since expanded into 6 countries with over 3000 brands worldwide, becoming the fastest growing F&B business partner of choice in South East Asia, with the mission to help restaurants serve their best customers using technology.

In the short time we have been in Malaysia, we have helped hundreds of F&B businesses across Klang Valley, Johor and Penang launch their online ordering platforms including Wendy's, Sakae Sushi, Xroads Xpress by Concorde Hotel, Goodness Green by La Juiceria, Tino's Pizza by Chatime, Inside Scoop and many more. Oddle is also winner of the Best Innovative Start-Up Award at the SiTF Awards 2016.
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