company-logo-image

System Support Specialist

Oddle Sdn Bhd
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 3500 - RM 4500

Damansara

Full-Time

Job Description

The Product Support team are Oddle’s frontline heroes, battling daily to ensure our users get the best experience by building personal connections through e-mails, tickets, online chats and phone calls. We seek those who understand what it means to delight a customer and are always looking to enrich the lives of others.

  • Report all technical issues encountered by users including internal team and external clients
  • Communicate all technical issues and reports effectively between the Customer Success, Sales and Engineering teams at a global level
  • Respond daily to customer support emails, tickets, chats
  • Create and maintain easy-to-read and educational training materials on Oddle Help Center
  • Identify, record, document and track bugs thoroughly
  • Estimate, prioritize, plan, and coordinate testing activities with internal and external users
  • Monitor new product releases and relay relevant information to all stakeholders both internal and external


Job Requirements

  • Degree holders preferred, Diploma holders will be considered
  • Strong command of English mandatory, additional languages a bonus
  • Pleasant disposition and great interpersonal and communication skills – both written and spoken
  • Keen eye for detail and a strong desire to learn with ability to think and respond on your feet
  • Comfortable with and open to exploring various technologies
  • Background in customer service, PR, sales and / or business operations will be helpful
  • Weekend/Public Holiday Shift is required
  • Proficiency of mySQL, HTML, CSS and JavaScript a bonus


Company Benefits

Office

Awesome location with a great view!

Company Laptop

Now you can work from anywhere :)

Phone Allowance

Use the phone allowance to build great relationships with the team and our clients through communication

Car Allowance

Part of the sales team? Use the monthly car allowance to fuel your ride

Health Insurance

Your health will be taken care of

Pantry

Snacks provided to fuel yourself through the day


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

General IT


Company Profile

Oddle Sdn Bhd-logo-image

Oddle Sdn Bhd

Building a sustainable future for the F&B Industry
At the heart of Oddle is a passionate team across Asia, committed to supporting the F&B industry with results-oriented solutions.  
Every year, 60% of restaurants fall off the market. New names get lost in the sea of competition. Customised solutions are too expensive. Cheap solutions are inadequate. Concerns on lowering operating costs make it harder for restuarants to reach the next tier of success.

Stay Ahead of the Game

To come out on top, restaurants must explore innovative ways to grow. Oddle’s mission is to enable every restaurant to take charge of their future through connecting with their best customers, via our omnichannel platform that gives maximum results.

Always Restaurant First

Being restaurateurs, we understand the obstacles faced by those in the industry. That’s why we started Oddle. We want to make it easy for restaurants to engage, manage and grow their F&B business through an all-in-one online ordering system.

We Win When You Win

Staying competitive is not going to get easier, but it will get smarter with Oddle, as we take your restaurant to the next level together. 

company-logo-image

System Support Specialist

Oddle Sdn Bhd

RM 3500 - RM 4500

Damansara

Full-Time

This job is no longer available