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Logistics Operations Coordinator (KL, Malaysia)

Supply chain and logistics
Full-time
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Oval Damansara, Kuala Lumpur

About The Job

Our Logistics team works with local and regional partners to provide a delivery service on top of our core solution. Logistics contributes to the ecosystem of Oddle's all-in-one solution and drive our merchants' stickiness and retention.

You will be part of a regional role working with our logistics partners to support our merchants in Malaysia, Singapore and Taiwan. If you take pride in delivering that top-notch customer service, this role is for you.


What you will do
  • Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurants, advise merchants whenever necessary
  • Assist merchants in delivery amendments and cancellations
  • Provide merchants with delivery-related product support
  • Record delivery incidents and resolve them following guideline and compensation policy
  • Record delivery surcharges on-time periodically for Finance to bill merchants accordingly
  • Champion any other relevant feedback that might arise to internal teams to improve our process and service
  • Working locations can be flexible, able work remotely on weekends and when necessary

Job Requirements

What we're looking for
  • You are self-driven and passionate about helping merchants succeed
  • You are pretty tech savvy and able to manoeuvre around technical systems
  • You are organised and have a strong attention to detail
  • You take pride in your work quality with a customer service-oriented mindset
  • Good command of Mandarin as you will be working with Chinese-speaking merchants
  • You are open-minded and able to adapt in a fast-paced environment, and possess good attitude towards learning and improving
  • You are able to work on weekends/in shifts

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.

Our Culture

WHAT YOU'LL BE GETTING YOURSELF INTO

Since our inception into the Malaysian market in October 2015, we've woken up at 4am to launch a new version of our product, built furniture together, hosted other local startups in a fireside chat, huddled together for warmth on a chilly work away in Genting Highlands, gobbled up delicious food from our extremely generous merchants, attempted to dress up for Halloween, amongst a host of other things. At the heart of this young and growing team is a group of people who treat each other like family, ever ready to help out to ensure each other's success. And, like family, we've also gone through ups and downs together, resolving conflict through open communication and resilience.

ABOUT ODDLE

Oddle is a startup that empowers F&B operators with a all-in-one online ordering system to grow their delivery and takeaway business. From our humble beginning in Singapore, we have since expanded into 6 countries with over 3000 brands worldwide, becoming the fastest growing F&B business partner of choice in South East Asia, with the mission to help restaurants serve their best customers using technology.

In the short time we have been in Malaysia, we have helped hundreds of F&B businesses across Klang Valley, Johor and Penang launch their online ordering platforms including Wendy's, Sakae Sushi, Xroads Xpress by Concorde Hotel, Goodness Green by La Juiceria, Tino's Pizza by Chatime, Inside Scoop and many more. Oddle is also winner of the Best Innovative Start-Up Award at the SiTF Awards 2016.
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