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Client Servicing & Operations Executive (Crunch)

Marketing - Digital
Full-Time
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Menara HLX, Kuala Lumpur

About The Job

1. Campaign Execution: 
  • Plan, organize and execute client campaigns (eg: PR Kits curation & fulfillment, event activations etc) in a timely and effective manner. 
  • Source for vendors & suppliers to fulfill campaign needs and requirements.
  • Independently coordinate and manage multiple stakeholders (eg: vendors, clients, freelancers & other departments within Nuffnang) to ensure campaign runs smoothly. 
  • Create design work according to the brand requirements using Adobe, Photoshop, Illustrator & Canva. 
  • Curation of content brief for relevant content creators (eg: influencers, media platforms etc) that is in line with client’s marketing objective. 

2. Client Servicing: 
  • Prospecting by identifying potential clients and reaching out to them via cold email/calls.  
  • Assisting the team in coming up with creative alternative ideas for client prospecting.
  • Building relationship with clients and converting prospects to sales.
  • Building creative sales proposals with a cohesive ideation that is in line with brand values.
  • Presenting and pitching ideas to prospective clients. 
  • Achieving quarterly sales target in line with department goals. 
  • Liaising and following up with clients once campaign is confirmed.
  • Curation of analytical reporting at the end of each campaign to be presented to clients on the performance of the campaign.
 
3. Crunch Community (Ad Hoc): 
  • Assist the team to organize and handle onground execution of workshops and events for our community members. 
  • Assist the team in planning and managing on-ground activations such as video shoots and photoshoots when needed. 

Job Requirements

1. Technical Skills: 
  • At least 1 -2 years in the PR industry or similar experiences (Fresh Grads are welcomed to apply, as long as you are willing to learn!) 
  • Project Management Skills: independent in organizing, managing and coordinating concurrent projects within timeline. 
  • Basic Designing Skills: able to produce aesthetically pleasing designs for PR Kits & Event Activations (eg: Adobe Photoshop, Adobe Illustrator, Canva) ‘
  • Basic Copywriting Skills: Ability to produce press release write ups, PR Kits copy, branded design collaterals etc.
 
2. Soft Skills: 
  • Creative - to craft aesthetically pleasing PR kits & curation of impactful events.
  • Good Communication Skills - ability to liaise with multiple parties and manage expectations, Building positive relationship with clients. 
  • Detail-oriented - ensure campaigns are carried out effectively within the set deadlines.
  • Insightful – ability to see the big picture to successfully come up with creative and impactful campaigns for clients to achieve their marketing objectives. 
  • Very Fluent in English and Malay - both spoken and written.
 
3. Personality: 
  • Driven & Ambitious - always willing to produce exceptional work, explore new things and driven to work towards set goals.
  • Resilient – hungry to learn new things and ability to self-motivate in the long run. 
  • Upbeat and Optimistic – to take pride in being a key player of the department and to achieve goals together, and have a strong sense of belonging to the team. 

Our Culture

OUR CULTURE

Work hard, Play harder! Be proactive, Be empowered. Friends before co-workers

WHO WE ARE

Netccentric Ltd is the holding company for web ventures founded by Cheo Ming Shen and Timothy Tiah. Subsidiaries under the Netccentric group include companies such as Influencer Marketing - Nuffnang, Content Marketing -  Crunch by Nuffnang and Online Video Specialist - RTV . Growth of the various web ventures have been rapid, and the group has now expanded to include over 160 employees in 5 offices worldwide since its inception on 18 August 2006.

Nuffnang, the Asia’s Leading Influencer & Content Marketing Company as of February 2012 represents over 1,000,000 Social Media Influencers and has offices in Malaysia (Kuala Lumpur), Singapore and Taiwan. Among Nuffnang's clients are Guardian, Mamee, PepsiCo, P&G, Unilever and many more. Nuffnang is among the fastest growing dotcoms in the region with a young vibrant and talented team with a very different work culture.

Follow us on:
Instagram : CrunchbyNuffnang
LinkedIn: linkedin.com/company/nuffnang
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