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Operations Associate (Cross Border)

Ninja Van
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RM 2500 - RM 3800

Subang Jaya

Full-Time

Job Description

Coordination
  • Communicate and coordinate with third party vendors and agent.
  • Prepare accurate consolidated shipping manifests daily using data from multiple sources.
  • Maintain open communication from vendors and clients and perform first level of problem analysis and solutioning

Monitoring and Reporting
  • Monitor lead time and service quality at every leg of the parcel lifecycle and preparing SLA reports for management
  • Ensure complete system status up-keeping and visibility for all milestones (shipment lifecycle tracking)
  • Generate and confirm the accuracy of invoices, bills and other related charges
  • Maintain records and generate reports for the management
  • Perform any other administrative duties related to cross border shipping
  • Able to root-cause and investigate problems

Job Requirements

Requirements
  • Proficient in written and spoken English and Mandarin to liaise with Mandarin-speaking counterparts
  • Strong Excel/data analysis and management skills - ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
  • Detail-oriented, with excellent organizational skills and a strong sense of job ownership
  • Adaptable, proactive, and possess a positive attitude and work ethics
  • Able to multi-task and is results-driven
  • Flexible with working hours to meet deadlines for tasks and projects
  • High conscientiousness, client-centricity, and good communication skills
  • Applicants with minimal work experience but possess good academic results with relevant internships, and outstanding co-curricular records are welcomed to apply

Preferred
  • Demonstrated experience working with MS Excel to generate insights
  • Previous experience working with Chinese counterparts or companies would be an added advantage

Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

Supply Chain & Logistics


Company Profile

Ninja Van-logo-image

Ninja Van

Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.

Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs & stations with almost 31K staff count covering 2 million square miles.

Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry. 



company-logo-image

Operations Associate (Cross Border)

Ninja Van

RM 2500 - RM 3800

Subang Jaya

Full-Time

This job is no longer available