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Junior Client Support Specialist

Ninja Van
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RM 2000 - RM 2500

SS16, Subang Jaya

Full-Time

Job Description

Responsibilities/Job Description:
  • Independently engaged with clients that using Ninjavan services/platform
  • Respond to shippers queries in a timely and accurate way, via phone, email, chat or face to face.
  • Identify shippers needs and help them use specific features (if any)
  • Analyze and report service malfunctions
  • Update our internal databases with information about issues and useful discussions with shippers
  • Monitor shippers complaints on system log and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform shippers about new features and issues are resolved
  • Gather shippers feedback and share with our Sales, Key Account Manager & Management
  • Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention .
  • Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle.
  • Assist superior in any ad hoc tasks.

Job Requirements

Requirements
  • Experience as a Sales Executive, Customer Support Specialist or similar CS role for at least 1 year
  • Fresh graduates encouraged to apply
  • Proficient in written and spoken English and Bahasa. Additional languages such as Mandarin will be advantageous.
  • Strong Excel/data analysis and management skills - ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
  • Able to work independently, and is a team player, with excellent interpersonal skills
  • Detail-oriented, with excellent organisational skills and a strong sense of job ownership
  • Adaptable, proactive, and possess a positive attitude and work ethics.
  • Able to multi-task and is results-driven.
  • Flexible with working hours to meet deadlines for tasks, projects & client inquiry.
  • High conscientiousness, client-centricity, and good communication skills
  • Fresh graduates with good academic results and co-curricular record welcomed
  • Previous experience in logistics or 3PL management or similar activities advantageous
  • Possess own transport / willing to travel.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

General Project Management, IT Project Management


Company Profile

Ninja Van-logo-image

Ninja Van

Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.

Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs & stations with almost 31K staff count covering 2 million square miles.

Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry. 



company-logo-image

Junior Client Support Specialist

Ninja Van

RM 2000 - RM 2500

SS16, Subang Jaya

Full-Time

This job is no longer available