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Junior Client Support Specialist

Project Management
Full-Time
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SS16, Subang Jaya, Selangor

About The Job

Responsibilities/Job Description:
  • Independently engaged with clients that using Ninjavan services/platform
  • Respond to shippers queries in a timely and accurate way, via phone, email, chat or face to face.
  • Identify shippers needs and help them use specific features (if any)
  • Analyze and report service malfunctions
  • Update our internal databases with information about issues and useful discussions with shippers
  • Monitor shippers complaints on system log and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform shippers about new features and issues are resolved
  • Gather shippers feedback and share with our Sales, Key Account Manager & Management
  • Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention .
  • Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle.
  • Assist superior in any ad hoc tasks.

Job Requirements

Requirements
  • Experience as a Sales Executive, Customer Support Specialist or similar CS role for at least 1 year
  • Fresh graduates encouraged to apply
  • Proficient in written and spoken English and Bahasa. Additional languages such as Mandarin will be advantageous.
  • Strong Excel/data analysis and management skills - ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
  • Able to work independently, and is a team player, with excellent interpersonal skills
  • Detail-oriented, with excellent organisational skills and a strong sense of job ownership
  • Adaptable, proactive, and possess a positive attitude and work ethics.
  • Able to multi-task and is results-driven.
  • Flexible with working hours to meet deadlines for tasks, projects & client inquiry.
  • High conscientiousness, client-centricity, and good communication skills
  • Fresh graduates with good academic results and co-curricular record welcomed
  • Previous experience in logistics or 3PL management or similar activities advantageous
  • Possess own transport / willing to travel.

Our Culture

ABOUT US

Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.

Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs & stations with almost 31K staff count covering 2 million square miles.

Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry. 


OUR MISSION

 
We are passionate about breaking the bottlenecks in logistics in South East Asia and we look to deliver innovative and scalable logistics solutions to businesses of all sizes.

We understand E-Commerce, modern consumers and the need to create open, honest and seamless customer experiences.

We believe that we are the best at what we do, so come and join us in fast growing logistics industry.

There’s no way like the Ninja way. 
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