Job Description

• Voice Call Handling: excellent knowledge of handing voice calls.
• • Email Communication: professional email writing skills.
• • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
• AD:  Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on – LAN setup, basic routing and switching, passive networking. 
• Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting. 
• Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
• • Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.
• • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
• • ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc
• • KM : Knowledge management understanding, review and create new knowledge articles.
• • MS Office: Good / excellent knowledge for support of MS Office and standard software
• • Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
• • O365: Understanding of Microsoft Office (e.g. Office 365)
• • Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)
• • Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals.

Job Requirements

• Must be excel in write (typing), read and speak Simplified Mandarin
• Start date – ASAP
• Opening for 5-7 HC 
• Working Location – Cyberjaya
• Budget – MYR2,800 – MYR3,500 gross max per month 
• Type of hiring – 1 year contract (contract extendable/convertible basis performance review and client’s approval)
• 5 working days (Mon-Fri), 8AM – 5PM daily
• IT FRESH GRADSWELCOMED TOO!!!

Company Benefits

Additional Info