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FRONTLINE TECHNICAL SUPPORT ENGINEER

Nezda Technologies Malaysia
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RM 5000 - RM 8000

KL Sentral

Full-Time

Job Description

  • Represent Microsoft and communicate with Microsoft customers
  • Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
  • Document incidents, report customer suggestions and technical issues to Microsoft
  • Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
  • Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
  • Produce quality documentation and share with the appropriate team members and tech lead as appropriate
  • Compliance with the service operation processes for execution excellence
  • Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and
  • Strict adherence to data privacy guidelines – never putting customer PII at risk

Job Requirements

  • MUST KNOW TO SPEAK. READ, AND WRITE IN MANDARIN
  • Windows Operation System administration and programming. OR
  • Active Directory Deployment and AD/Networking Management. OR
  • Exchange, Outlook or industry similar products and technologies. OR
  • SharePoint or industry similar products and technologies. OR
  • Office or industry similar products and technologies. OR
  • Security, or industry similar products and technologies. OR
  • SQL Server or industry similar products and technologies. OR
  • Azure (Windows or SQL Server), or industry similar products and technologies. OR
  • Networking, e.g. TCP/IP, DNS, DHCP and RPC. OR
  • Developer tools and/or developer languages, e.g. CLR, TeamDev, VC, VSD, WCD, Windows Metro Style App, UIFX – Client, VB, VCS, Platform, DTG, TFS, OfficeDev, VSTS, Visual Studio vNext, WPF, Data Platform, Internet Explorer Extension Development, BizTalk, WF, Azure, Silverlight, VSLightSwitch, WCF, IIS, UIFX – server, VWD, Internet Explorer Web Development, WSP, C++, .NET, SDK.

Company Benefits

Full Time Jobs

Full Time/ Permanent Work Available

Full Benefits

Full Government Benefits

Work from Home

Work From Home Setup till the time Pandemic is over


Additional Info

Experience Level

1 - 3 Years of Experience

Job Specialisation

General IT


Company Profile

Nezda Technologies Malaysia-logo-image

Nezda Technologies Malaysia

In 2014, Nezda started with a vision to be one of the leading recruitment company in South East Asia. Fast forward to several years after, with multiple offices across Malaysia and Philippines.  Nezda has been bridging candidates to industry players through more than 200 global partners and is now emerging as one of Southeast Asia's largest recruitment company.

We have established unmatched recruitment services for both candidates and clients through a highly-processed recruitment strategies that assure unparalleled delivery of excellent service in people management.

company-logo-image

FRONTLINE TECHNICAL SUPPORT ENGINEER

Nezda Technologies Malaysia

RM 5000 - RM 8000

KL Sentral

Full-Time

This job is no longer available