Job Description

• Responsible for daily handling of all inbound calls in the call centre.
• Reading, learning and equipping with information to support the call operations.
• Provide accurate information and resolve problems/issues
• Meeting kpis set by the call centre management.
• Manage the cmp.
• Adherence to call centre quality assurance standards.
• Timely reporting and analysis updates on the call centre (cc) operations.
• Attend regular customer service training/telephone etiquettes/briefings.
• Team work within the cc work environment and liaison work with other divisions in the company.
• Roster to handle the bec tours, service desk, receptionist.
• Assisting the order processing as and when required.
• Ensuring adherence to duty roster.
• Work with other divisions on updates of events, product launches, etc.
• Participate in company sponsored events.

• to understand and resolve callers’ problem.
• to guide callers’ to the best steps to the efficient solution.
• to make callers’ feel as important as they are by acknowledge their feelings.
• to comply to business cc handbook rules and regulations
• to comply to business quality of service guide
• to comply to business process and procedures.
• to complete in a timely manner all tasks assigned by team leader.
• good customer service

Job Requirements

• B1/2 English, at least Diploma graduate
• 1 year Customer Service experience needed!!
• Language : Speaking, Written and Reading Mandarin and English
• Place: Petaling Jaya
• Working hours: Day shift 10am-7pm or 9am-6pm

Company Benefits

Additional Info