Job Description

• A Customer Service Associate’s role is to handle all incoming inquiries on products, technologies, programs, policies and services. 
• Able to handle inquiries via all media channels both inbound, chat and email tickets.

Job Requirements

• Language :SEA English + Bahasa Melayu (good command)
• Working hour shift :9AM-9PM ( 8 Hour shift) 
• Office Location: Willing to work at Cyberjaya
• Looking for local Malaysian Candidate for this opening 
• Immediate Joiner are welcome
• Open for Fresh Graduate

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls / Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tool
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutio
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Act as the company gatekeeper
• Suggest solutions when a product malfunction
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals

Company Benefits

Additional Info