Job Description

• Understand customer enquiries & respond via applicable channels:email,chat ,and call backs
• Understand customer enquiries & ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered,tracked and escalated as required.
• Perform all procedure accurately, including following documented call flows,work processes,data entry requirements,and complaints management processes.
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customer in a friendly and polite manner by following to processes.
• Able to read,write and speak fluently and spontaneously in English and Thailand

Job Requirements

• Native (Thailand)
• Speak ,read and write (Thailand and English) compulsory
• Working hour : shift rotation 

Company Benefits

Additional Info