Job Description

• Understand customer enquirers and respond via applicable channels: email, chat, and call backs
• Understand customer enquirers and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work.
• Processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
• Able to read, write, and speak fluently and spontaneously in both English. 

Job Requirements

• Fresh grads with Bachelors degree OR atleast 1 year experience in Customer Service.
• SPM/High School or Diploma Holder must have at least 3 years call center experience
• Languages: Excellent English proficiency (Read, Write and Speak)
• Able to work in shift basis (Morning/Evening/Night)
• Immediate joiners are highly welcome

Company Benefits

Additional Info