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Chat Support (Global English) – KL Sentral

Consulting
Full-time
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KL Sentral, Kuala Lumpur

About The Job

  • Understand customer enquirers and respond via applicable channels: email, chat, and call backs
  • Understand customer enquirers and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following Facebook documented call flows, work.
  • Processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
  • Able to read, write, and speak fluently and spontaneously in both English. 

Job Requirements

  • Fresh grads with Bachelors degree OR atleast 1 year experience in Customer Service.
  • SPM/High School or Diploma Holder must have at least 3 years call center experience
  • Languages: Excellent English proficiency (Read, Write and Speak)
  • Able to work in shift basis (Morning/Evening/Night)
  • Immediate joiners are highly welcome

Our Culture

NEZDA'S RPO MODEL

Nezda is a talent solutions leader that operates on the principle of providing true partnership to our clients. Delivering business-impacting talent solutions – including recruitment process outsourcing (RPO), talent consulting and executive search.

AN OVERVIEW OF OUR HISTORY

In 2014, Nezda started with a vision to be one of the leading recruitment company in South East Asia. Fast forward to several years after, with multiple offices across Malaysia and Philippines.  Nezda has been bridging candidates to industry players through more than 200 global partners and is now emerging as one of Southeast Asia's largest recruitment company.

We have established unmatched recruitment services for both candidates and clients through a highly-processed recruitment strategies that assure unparalleled delivery of excellent service in people management.
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