Job Description

• Provide fast & efficient services to customer.
• Handle customer inquiries over the phone, email and all social media platform.
• Fulfill and support internal and external customers’ orders.
• Follow up with customers’ orders status.
• Provide customer support; attend to their inquiries and provide assistance as and when necessary.
• Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers.
• Respond to emails and comments from Facebook / Messenger / Instagram / Whatsapp.
• Work closely with marketing team and give support from time to time.
• Provide customers with product and service information.
• Manage and resolve customer complaints.
• Be a strong advocate for our brand and product, interact and build a community of loyal customers. 
• Perform other administrative duties pertaining to all marketing and sales activities. 

• 通过电话，电子邮件和所有社交媒体平台处理客户查询。
• 履行并支持内部和外部客户的订单。
• 跟进客户的订单状态。
• 提供客户支持；参加他们的查询并在必要时提供帮助。
• 不断寻求替代解决方案和增值流程，以增强对客户的持续服务。
• 回复来自Facebook / Messenger / Instagram / Whatsapp的电子邮件和评论。
• 与营销团队紧密合作，并不时提供支持。
• 向客户提供产品和服务信息。
• 管理和解决客户的投诉。
• 坚决拥护我们的品牌和产品，互动并建立忠实的客户社区。
• 履行与所有营销和销售活动有关的其他管理职责。

Job Requirements

• Candidates must possess at least Diploma or higher in any field
• Must be able to work using computer and smartphones. 
• Must possess excellent communication skills in Mandarin. Good spoken English and Malay is an advantage.
• Must have good customer service and problem-solving skills, attentiveness, empathy, patience and immaculate manners
• Must possess good computer skills (Word, Excel, PowerPoint)
• Must maintain a high degree of integrity and confidentiality
• Must have the ability to multi-task and manage time effectively
• A good team player with good leadership quality and loyalty (job hoppers will not be considered)
• Experience on online shop operation is an advantage.
• Basic of knowledge on Photoshop or any Image/Video Editor software is an advantage.

• 候选人必须在任何领域至少具有Diploma或更高学历
• 必须能够使用电脑和智能手机工作。
• 必须具备出色的普通话沟通能力。良好的英语口语和马来语是一个优势。
• 必须具有良好的客户服务和解决问题的能力，专心，同理心，耐心和纯正的态度
• 必须具备良好的电脑技能（Word，Excel，PowerPoint）
• 必须保持高度的完整性和机密性
• 必须具有多任务处理和有效管理时间的能力
• 具有良好领导才能和忠诚度的优秀团队合作者（不会考虑Job Hoppers）
• 具有online shop运营经验是优势。
• 具有Photoshop或任何图像/视频编辑器软件的基础知识是一个优势。
  
  

• Excellent salary based on interview, learning experience and working ability
• Welfare: Provide provident fund EPF, social security SOCSO, annual leave, meal supplement and dormitory;
• Working hours: 9 hours (1 hour off)
• Team building & Company trips
• Electronic gadgets provided
• Medical Incentive

• 依据面试以及学经验与工作能力优渥给薪
• 福利：提供公积金EPF、 社保SOCSO、年假、餐补和宿舍；
• 工作时间：9小时（1小时休），
• 团建&旅行
• 电子设备
• 医疗补贴

Company Benefits

Additional Info