L2 Support Engineer

Newfire Global Partners

AI-generated summary

beta

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Kuala Lumpur

Full-Time

Job Description

About the project:

The product is a highly scalable platform that aggregates and normalizes clinical data from EHR (Electronic Healthcare Records) and uses data science and data engineering to draw actionable insights from that data to provide better care. You would be joining a project with modern technologies and minimize “tech debt”. The client’s business is growing, and they need talented team members to support them 24/7

Your day-to-day activities:

Work as a member of the support team operating 24/7 schedule
Facilitate resolving customer product and technical inquiries and provide first and second level support.
Provide high availability and rapid response to all customer issues/escalations
Assist in managing implementation, upgrades, and environment deployment support for hosted customers.
Create accurate and complete documentation on all customer interactions and problem diagnostics.
As needed, escalate issues appropriately, rapidly, and with necessary supporting documentation
Educate customers as necessary to enable them to support themselves or resolve their issues.
Collaborate with colleagues to ensure the team can meet or exceed SLAs.
Communicate clearly at an appropriate level to provide a professional and knowledgeable experience for customers.

Job Requirements

You Perfectly Match If you have:

3+ years of experience working in technical support troubleshooting web applications
Excellent communication skills and at least Upper-Intermediate English (including spoken)
Ability to maintain a calm, professional demeanor while balancing multiple priorities
3+ years of experience with Linux (Ubuntu) administration
Good networking understanding
Experience with advanced AWS administration (Cloud Watch, Spot Fleets, ASG)
Familiar with programming concepts including source control
Experience with SQL and NoSQL databases (especially Mongo)

Nice to have:

Phone support experience
Programming experience (any language)
Experience with Docker/Kubernetes
Familiarity with medical terminology (C-CDA, HL7)
Experience with Kibana and Prometheus
Familiarity with Terraform

Company Benefits

High-trust environment

No time-trackers and flexible schedules

Mentorship and development

Lots of senior developers and mentors

Projects

Meaningful projects with an impact on real-world problems

Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

General IT

Company Profile

Newfire Global Partners

Newfire Global Partners is an American company offering leading organizations full-suite support across technology, product, and marketing services. Our worldwide operations span three continents and serve impactful industries such as digital health, IoT, and education technology. Our founders saw a tremendous need to help organizations bring innovation to the market and an opportunity to create a company culture that reflected our ideals.

At a town hall meeting, one of our team members described our culture as the ’family of professionals,’ and the phrase kinda stuck. This is a sentiment that we are both proud of and work very hard to maintain. That’s why we:
● Are always particular in terms of project selection
● Don’t maintain large offices with 150+ people
● Follow the servant-leadership model with a flat hierarchy

Learn more about what we stand for — www.newfireglobal.com/culture

During such uncertain times, we are also trying to provide every team member with an environment to grow and succeed.

L2 Support Engineer

Newfire Global Partners

Undisclosed

Kuala Lumpur

Full-Time

This job is no longer available