NEW TOWN HOTEL is a budget hotel chain that focus on providing a comfortable sleep to our guests. We plan to set our foot on major cities around Malaysia to cater for both leisure and business travelers.
Operations and admin
Please log in to view salary
Bandar Sunway, Selangor
About The Job
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- Experience in hiring & staff management.
- Expertise in areas that can complement your duty would be a plus
WHO WE ARE
We strongly believe in self initiative and to work with minimum supervision. We want to foresee problems that might arise, to think and try to solve problems. We work as a team but this have to start from single person, which is you.