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Coffee Specialist (Retail Associate) - Nespresso

Retail
Full-time
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Damansara/Kuala Lumpur, Selangor

About The Job

  • You will be in the boutique to set up and contribute to the maintenance of the boutique appearance ensuring that it is well-ordered with correct equipment and properly presented. 
  • This includes filling the display cubicles with capsules, machines and accessories on a daily basis. 
  • You will also be providing customer care by welcoming the Boutique clientele and identifying their needs that results in the maximization of the sales of all the Nespresso products presented in the Boutique such as coffee, machines and accessories. 
  • Concurrently, you will be actively managing accurate customer database daily and consistently updating customer records. 
  • You are also expected to deliver Boutique operations excellence by carrying sales of Nespresso products presented in the Boutique to achieve individual and boutique targets. 
  • For customers that are making their first purchase, you will be assisting in opening their account, present the Boutique and Club services, and assisting them in their selection during their first purchase.

Job Requirements

  1. Minimum SPM Qualifications with 3 to 4 years of professional experience in direct customer sales on top of the line products & services. 
  2. At least 2 years of specialized training in customer relations & sales will be great! 
  3. You must be willing to work with challenging hours: evening shifts, Saturday or Sunday shifts. 
  4. Good in oral communication for each type of customer (open minded, listening, understanding of the customer’s needs and capture customer’s interest)

Our Culture

ENHANCE QUALITY OF LIFE

Play a worthwhile, impactful role in getting 8,500 brands and 10,000 products out to the world to meet the nutritional needs and wants of people everywhere, every day.

  • Deliver Good Food, Good Life to the world, as we develop your talents
  • Work for the greater good, as you nurture a well-rounded career in every way

At Nestlé, we firmly believe that our people hold the key to our continuing success. Recognizing talent, developing our employees, managing their careers for long term growth and rewarding performance accordingly, are all part of our commitment to our people.
 
Join us, and you will soon discover there’s more to like, and more to life, at Nestlé.

GLOBAL FOOD GIANT WITH A LOCAL FOCUS

We are the world’s leading Nutrition, Health and Wellness Company, with a global footprint that employs more than 335,000 employees in over 150 countries. We are the largest Fast-Moving Consumer Goods (FMCG) company in Malaysia, with over 5,500 employees, 7 factories across Malaysia, and our head office in Mutiara Damansara, Selangor.
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