Customer Service Executive

Myra

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RM 2500 - RM 4000

Bandar Baru Salak Tinggi

Full-Time

Job Description

As Myra's Customer Service Executive, you'll be the face and voice of Myra to our customers! This is an exciting opportunity to grow your career in the property industry and work in an innovative, team-oriented environment. We strive on the concept of building communities that will last for generations with a vision to build homes that grows into communities, in every place, for everyone.

Your Responsibilities

To prepare & conduct exceptional Vacant Possession that provides memorable moment/experience for our home buyers
Ensure necessary utilities (water, electricity, waste management, landscape maintenance) are arranged accordingly prior to Vacant Possession
Application forms, defect forms and any written requests/complaints by customers must be stored digitally in a designated platform
Monitor and inspect all defect rectification work done by the internal team within the stipulated SLA
Communicate & follow up effectively with assigned customers and internal teams on defect rectification progress Store/archive all documents received from customer digitally in an internal CRM platform
Prepare weekly/monthly reports and provide quarterly recommendations to reduce the number of issues/complaints received
Fill in provided forms/sheets with data on customer's feedback & complaints
To consolidate & compile lists of vendors for maintenance works
Conduct inspections of assigned projects twice a week & highlight in designated channels with action plans

Job Requirements

Requirements

Required skill(s): Exceptional Customer Service Delivery, Building Defects Management, Empathetic, Detail Oriented, Basic Construction & Defects Management
Required language(s): Bahasa Malaysia, English
Applicants must be willing to work in Bandar Baru Salak Tinggi
Preferably experienced in Customer Service, Defects Management, & Handover Processes
Full-Time position(s) available
Must possess own transport
Able to multitask, handle tight deadlines & work pressure
To report to reporting superior immediately via internal communications group on any urgent cases or delays on defect rectification

Company Benefits

IKEA WFH Furniture

Supporting our Myra Fam to create conducive work environments in the office & at home!

Fashion

Myra-friendly work outfit based on job requirements from Uniqlo, H&M, & Cotton On! E.g. shirt; slacks; socks;

Education

Content that contributes to the development of employees and / or their children E.g. Books; Online Courses;

Fitness

Membership in a club, fitness center or fitness program to improve health and well-being E.g. Gym membership; Class Pass;

Medical

Insurance; vaccinations; health-checks; dental; optical fees (excluding sunglasses); etc.

Technology

Claim for Computer and / or technological accessories that help to improve productivity & efficiency at work

Additional Info

Company Activity

Last active - 1 week ago

Experience Level

0 - 3 Years of Experience

Job Specialisation

Customer Service

Company Profile

Myra

Experienced in Functionality

To put it generally, MYRA (OIB) is a property developer that has been around for over 30+ years with the aim of creating functional houses for everyone.

But, that's not all we are.

Unlike Your Average Developer

Here at MYRA (OIB), we do property a little different. Here, we look beyond the sales numbers and the formulas that rake in results. For us, it's about the meaning and relationships that we build and foster doing what we do. Here, we believe a home shouldn't just be for the select few, we believe that a home should be for all.

Our team is young, ambitious, & hungry. We believe in doing the best one can do. We believe in the art of creating something both meaningful & functional. We believe that with the right tools and trust, anyone can achieve what they sought out for.

What Drives Us

Our purpose & our mission is to make home-buying both an exciting process and an easy experience because we know what purchasing a home means to a person.

If you think you'd like to be part of something different, then we would love to hear from you!

Customer Service Executive

Myra

RM 2500 - RM 4000

Bandar Baru Salak Tinggi

Full-Time

This job is no longer available